Solved Laptop stuck on updates install at shutdown

August 17, 2013 at 16:05:25
Specs: Wiindows 7 Home Premium, 3.15 GHz/8 GB
My old Dell Laptop B130 will not shutdown because it is trying to install 56 updates. My problem is that it remains at 1 of 56 and doesn't move from there. My SVCHOST service is running at 99% making everything else running very slow. The 56 updates were loaded earlier today and installed fine. When I force the shutdown and then reboot, the computer comes up with the CPU running at 100% with the SVCHOST service running at 99%. Earlier today I did a clean install of Windows XP Pro on this Laptop. The installation and Windows update loaded just fine with no problems, until the last group of updates. Then the computer started to act jerky and slow. Task Mgr. showed my CPU running constantly at 100% Processes in Task Mgr. showed the svchost service running at 99%. There are no viruses, malware, it is defragged and ran Ccleaner. What or where should I look next?

OS: Windows 7 64bit/Ubuntu 12.04 LTS 64bit
CPU/Ram: E8500/8GB PC2-6400
Manufacturer/Model: AVA Direct / Built online


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#1
August 17, 2013 at 16:53:56
"Earlier today I did a clean install of Windows XP Pro on this Laptop"

Make sure when you reinstall, you delete ALL partitions & format to NTFS.
XP - D to Delete the selected partition
http://www.blackviper.com/os-instal...

Here are some examples of why you delete all partitions.
http://forums.spybot.info/showthrea...
http://forums.whatthetech.com/index...
http://blog.eset.com/2011/10/18/tdl...


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#2
August 17, 2013 at 18:33:05
Thanks JohnW for your reply. I used DBAN to wipe the HD clean before installing my Windows XP Pro disc. I only used or made one partition. As I said in my post, the installation went without a hitch until the end when I was running the Windows Updates. Prior to replying to your response, I switched ON my laptop and within 5 minutes the CPU jumped from less than 10% usage to 100% and stayed there steady.

OS: Windows 7 64bit/Ubuntu 12.04 LTS 64bit
CPU/Ram: E8500/8GB PC2-6400
Manufacturer/Model: AVA Direct / Built online


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#3
August 17, 2013 at 19:15:44
✔ Best Answer
Process of elimination gilloz, will look for clues, starting by running Rkill & TDSSKiller.

Copy & Paste the contents of the logs, in your reply please.

1: RKill Forum - What it does and What it Doesn't - A brief introduction to the program
http://www.bleepingcomputer.com/for...
http://www.bleepingcomputer.com/dow...
http://www.bleepingcomputer.com/dow...

2: TDSSKiller. Copy & Paste the contents of the log in your reply.
http://www.softpedia.com/get/Antivi...
http://www.softpedia.com/progScreen...
http://support.kaspersky.com/faq/?q...
http://support.kaspersky.com/viruse...
Anti-rootkit utility TDSSKiller
http://support.kaspersky.com/faq/?q...
If TDSS doesn't run, use FixTDSS
http://www.symantec.com/content/en/...
Download FixTDSS and save it to your desktop.
Double click on the FixTDSS.exe icon to run it.
Click the "I Accept" button, then the "Proceed" button to begin
The tool will restart your computer automatically - click OK to allow it to do so
The tool will begin it's scan on reboot > click "run" to begin
It will report if an infected MBR is found > click the "repair" button


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#4
August 17, 2013 at 19:36:09
OK JohnW. I will get back to you later when i digest this information. Thanks

OS: Windows 7 64bit/Ubuntu 12.04 LTS 64bit
CPU/Ram: E8500/8GB PC2-6400
Manufacturer/Model: AVA Direct / Built online


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#5
August 17, 2013 at 20:36:05
Your specs show windows 7 with 8 gig of ram but you're working on an XP machine. How much ram in the XP laptop?

If updates are the problem then only do a few at a time, starting with the critical ones.


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#6
August 17, 2013 at 21:00:00
Thanks DAVEINCAPS for looking in. The computer that I am using on this forum is the one shown as my Signature. An old Dell Laptop is the computer I am inquiring about. To answer your question, there is only 1 GB of RAM in this old Laptop.

Well JohnW, I really screwed up. I am too impatient with this slow laptop. I went to shut it down and again it said it had 56 updates to install and the computer would shut down after installing them. Guess what? I just walked away from the Laptop for a while and when I got back, it was up to 54 of 56. I waited until it rebooted and now my original problem does not exist. I have no idea why there remained 56 more updates to install. I thought they were all installed when I was updating the laptop. Sorry about the fire drill. I made a copy of your responses and downloaded the programs you mentioned and will keep them for future reference. I really appreciate you sticking by me to lend a hand. Thanks Have a great weekend.

OS: Windows 7 64bit/Ubuntu 12.04 LTS 64bit
CPU/Ram: E8500/8GB PC2-6400
Manufacturer/Model: AVA Direct / Built online


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#7
August 17, 2013 at 21:26:19
" Thanks Have a great weekend"
You to gilloz, ours is nearly over.
http://www.timeanddate.com/worldclo...

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