Solved laptop does not boot

November 28, 2013 at 05:42:54
Specs: Windows XP, 1.60Ghz
laptop does not start. I see a blue screen which says :config-List-failed. Dell inspiron 1.60gHz speed 1.56 GHz. XP pro. 32 bit

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✔ Best Answer
November 29, 2013 at 08:15:40
Your particular error does point to a registry issue. Registry cleaners can definitely get things wrong but I would have expected that cause to have been far more immediate.

Firstly I would try the "Last known good configuration" as already suggested by trvlr.
http://www.computerhope.com/issues/...

The above link also gives some useful information about doing System Restore from Safe Mode. It is sometimes possible to do System Restore from a command prompt too:
http://windows.microsoft.com/en-gb/...

Finally there is Repair Install - a bit convoluted and it requires an XP disk:
http://pcsupport.about.com/od/opera...

As already said, Factory Restore loses all your personal stuff and using a Live Linux CD is a possible way of getting it copied to a flash drive before you start. It also gives a clue about the hardware state.

Always pop back and let us know the outcome - thanks

message edited by Derek



#1
November 28, 2013 at 09:41:02
We need the error message. Please include at least the first line of figures. If there is a file mentioned give us that too.

Have you been using a registry cleaner (I'm not suggesting you do - just asking)?

Always pop back and let us know the outcome - thanks


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#2
November 28, 2013 at 17:34:19
Also can you manage to get the "last known good configuration" display option? If so try that?

And do nothing to the system that goes anywhere like restoring the system (factory level reset), nor other actions that may overwrite current installation... This is more to safeguard any personal file (still on the drive...).

If you can create Linux disk (dvd) do so. Then see if system boots with it - to Linux. If it does then you know the hardware is ok; and you can also access and copy (safeguard personal file) to external media - typically optical... Check the copies are ok too on another system (just be sure). Then you consider suitable solutions for the problem as posted...

Ubuntu is one of the flavours of Linux, and can be downloaded as ISO; which burn to dvd. Boot with that dvd.

message edited by trvlr


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#3
November 29, 2013 at 00:55:05
Used a registry cleaner about two months ago. Tried last known good configuration and also tried to run the system in safe mode. I t started the safe mode but stopped prematurely
The message I get states a problem has been detected and windows has been shut down to prevent damage to the computer. CONFIG- LIST- FAILED

Technical Info stop:0 x 00000073 0 x 00000001, 0 x C000017D, 0 x 00000004,0 x F7169BB8.
Thanks.


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Related Solutions

#4
November 29, 2013 at 08:15:40
✔ Best Answer
Your particular error does point to a registry issue. Registry cleaners can definitely get things wrong but I would have expected that cause to have been far more immediate.

Firstly I would try the "Last known good configuration" as already suggested by trvlr.
http://www.computerhope.com/issues/...

The above link also gives some useful information about doing System Restore from Safe Mode. It is sometimes possible to do System Restore from a command prompt too:
http://windows.microsoft.com/en-gb/...

Finally there is Repair Install - a bit convoluted and it requires an XP disk:
http://pcsupport.about.com/od/opera...

As already said, Factory Restore loses all your personal stuff and using a Live Linux CD is a possible way of getting it copied to a flash drive before you start. It also gives a clue about the hardware state.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#5
November 29, 2013 at 16:20:37
Here is where I am now.After booting from cd,I was able to get the system running again. However during the installation process,I was asked for N disrd.sys file on NT Kernel Resource.I could not produce it so continued without it.I was able to get the machine running , but keep getting messages about problems with synchronization feeds. Cannot seem to be able to acquire this ndisrd file.Assistance appreciated as usual. Thanks

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#6
November 29, 2013 at 17:35:38
I'm not familiar with the file Ndisrd.sys but some websites suggest it is a virus. With that in mind running the following two programs would be useful just to see if they find anything:

MalwareBytes (green icon top right):
http://www.filehippo.com/download_m...
The quick scan is sufficient. This often finds what AV's miss.

ADWCleaner (bad toolbar remover):
http://www.bleepingcomputer.com/dow...
No install, just runs from saved download file. Scan, look at log, then Clean.

If they do find anything you might need further action so keep the logs.

I will also run up my old "XP Home" tomorrow just to see if that file is present. Sometimes there are additional copies of system files onboard. Is yours XP Pro?

In the meantime you could also run sfc /scannow:
http://www.reviversoft.com/blog/201...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#7
November 29, 2013 at 19:56:49
I ran the sfc/scannow; but keeping getting this notice:Microsoft Feeds Synchronization has encountered a problem and needs to close. In addition my microsoft security essentials cannot be turned on.I am running XP pro.

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#8
November 30, 2013 at 05:48:23
Did sfc /scannow complete or did this notice prevent it?

There is no sign of ndisrd.sys on my XP Home - is yours Home or Pro?
It could of-course be a file related to some third party program.

Were you able to run the other programs I suggested? Many viruses turn off the anti-virus so not being able to run MSE adds weight to that possibility.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#9
November 30, 2013 at 09:16:45
Sfc/scannow ran but did not change the problems.Tried system restore, but the date the problem started also joins my selected date for the restore, so it's ineffective.I bought Mcafee anti-virus and it could not download all the way, Problem still persists and now I get fatal error messages.I ran the other programs suggested malware bytes and ADWCleaner, they could not help me to run without errors.Is there some way I can kill the hard drive and do a brand new install to include format,partitioning and the whole works.I have a previous HD Kill floppy but it only works on 2000 to 1995 systems.

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#10
November 30, 2013 at 09:25:06
http://www.file.net/process/ndisrd....

http://www.runscanner.net/lib/ndisr...

http://www.bleepingcomputer.com/sta...

http://advancedfix.com/windows-exe-...

http://www.symantec.com/security_re...

http://greatis.com/appdata/d/n/ndis...

http://www.vistaforums.com/ndisrd-s...

All of the above refer to this "file". Some suggest is part of the NT Kernel; some it may be part of a legitimate driver package etc…


And more than a few suggest it's pest/trojan etc… and to remove it asap… IT would appear to have a go at the registry too…?

Derek has suggested few anti-virus/malware resources already. Another I have found OK is the current freebie from Sophos.com. Also consider Trend Housecall - another on-line freebie; which I use on occasion as a sort of backup, just in-case routine.

http://housecall.trendmicro.com/uk/

No AV or Malware util catches all of the pest first time round… and no harm to check with a couple of other utils (especially if freebies?).

Overal I'm inclined to think you have acquired a pest of sorts… And that, for whatever reason, the fact that you ran a registry cleaner a little while back… does tend to support the ndisrd.sys being a trojan…; as you would appear to have something going on that led you to consider registry errors and problems??


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#11
November 30, 2013 at 09:36:24
"they could not help me to run without errors"
Did Malware bytes and ADWCleaner even run and if so did they find anything?

They won't help anything unless they run through.

Always pop back and let us know the outcome - thanks


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#12
November 30, 2013 at 17:08:24
OK will look into it again first thing in the a.m. Thanks.

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#13
December 2, 2013 at 18:59:13
Sorry about the delay in responding. Eventually I had to reinstall a new operating system to dislodge that bug. I am up and running now.Thanks for all asistance rendered.
Pleasant journey.

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#14
December 3, 2013 at 05:52:22
Pity you had to go that far but glad to hear it is now sorted and thanks for popping back to let us know.

Always pop back and let us know the outcome - thanks


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