Solved key board not working cannot log on. how to get in to system

December 30, 2013 at 12:03:42
Specs: Windows XP
can not get into system to make repair. key board not working cannot log on. how to get in to system? cannot get it in the safe mode. Is there any way to get it in safe mode with out useing the key board?

message edited by audrey123


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✔ Best Answer
January 3, 2014 at 17:04:19
http://en.community.dell.com/suppor...

From this either the mouse/keyboard ports have the wrong device or one or the other is defective. Use a (different) PS/2 keyboard to begin with, then a PS/2 mouse. If the error continues, it could be a faulty port (which would be a tough fix for most who are unfamiliar with doing such)...

"Channeling the spirit of jboy..."

message edited by T-R-A



#1
December 30, 2013 at 12:39:42
mmm - is this a laptop?

What make and model is your computer?

Do you have a separate, an external usb - keyboard; and if so have you tried with that?


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#2
December 30, 2013 at 22:26:55
Or, if you're not already using one, try a PS/2 keyboard.

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#3
December 31, 2013 at 06:28:38
Not a Laptop. 2003 Dell desk top, system will not respond to any type of key board. cannot get into system to make the repair have error code Error 8602. thank you for the suggestion. Ricky

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Related Solutions

#4
December 31, 2013 at 08:00:13
mmm this seems to be a fairly common error - and not just Dell kit.

Possibly… remove the power cord (you don't want any power active inside the case at this time) so the system is truly dead…

Remove case/cover. Blow out the whole system with a suitable air source; carefully remove connectors as you can reach and carefully reseat them. Check anything that is a plug/socket arrangement is securely inserted…

Leave cover off for the moment and restore power and see it will boot up OK? If it does - switch off, replace cover and witch on again (hopefully all will still be OK).

This clean out etc routine was proffered on a Dell forum - he had the same problem as you; and the clean out resolved it all…

Perhaps though first - Can you borrow another keyboard to test the system with? I have had one or two instances where it "was" the keyboard itself that had failed…; quite suddenly (system was switched on - and lo a duff keyboard) (on HP/Compaq kit). Similarly - ensure the keyboard is going into the keyboard socket - not the the rodent hole/mouse socket…

How old it the Dell and is an Inspiron, Optiplex or what?


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#5
January 3, 2014 at 09:44:08
2003 dell desktop no, Usb plug, no start up disc, key borad does not work, has error code 8602, cannot type to system.

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#6
January 3, 2014 at 10:36:26
I can't actually find a Dell 2003 on their web-site - looking in current models and what they describes a legacy systems (older models).

There is (usually) a tag number (label) on the back of all desktop Dell systems; can you find it and post its details here; also anything else that says what model this Dell is?

Have you tried another keyboard - and what style of keyboard connector is it? Currently they can (still) be ps2 (small-ish round plug) or usb. As you say there are no usb sockets on your Dell then likely it's using ps2. But…. if it's olde enough, it could be the larger style older plug…

And have you ensured you are connecting any keyboard to the corret socket; and the mouse likewise…?

If testing with another keyboard (ensuring/knowing that that keyboard will work elsewhere of course) - do not use a usb one; which will require a usb to ps2 adapter. Not all those adapters work as alleged.

Also try without a mouse connected too...


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#7
January 3, 2014 at 17:04:19
✔ Best Answer
http://en.community.dell.com/suppor...

From this either the mouse/keyboard ports have the wrong device or one or the other is defective. Use a (different) PS/2 keyboard to begin with, then a PS/2 mouse. If the error continues, it could be a faulty port (which would be a tough fix for most who are unfamiliar with doing such)...

"Channeling the spirit of jboy..."

message edited by T-R-A


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#8
January 7, 2014 at 07:59:26
Audrey123- my brother told me to try this, and i will but i have to pickup a xp re boot disc from him. I will try unpluging the cd and vidieo player first, if it doesnot work, i have to go and pick up the xp disc. I have cleaned out theinside of computer, let youknow in a day or two. thank you for the Dell Ans. Ricky

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