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Issue with Windows Explorer

Hewlett-packard / Compaq dx5750
July 21, 2010 at 11:17:07
Specs: Windows XP
When reading multiple cd's back to back windows explorer will lock up and force you to reboot if you don't stop the disk before ejecting.
Scenerio: you put a cd in the drive and you read it, then you push on the eject button and remove cd and replace with another disk to read, but after doing this several times windows exporer will lock up and the pc needs to be rebooted as it is not responsive.
I have tried changing the type of cd and tried this on several machines and still the same, but it only happens when I am reading data cd's that have geotechnical data on it. If I do this w/ cd's that have other documents or pictures I don;t have a problem.
Also I have trendmicro on the machines, can any tellme how to troubleshoot further?

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July 21, 2010 at 15:05:13
That sounds like your memory is not getting released and you are running out of memory. How long have you waited before rebooting. If it eventually clears itself then that is the problem.

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July 22, 2010 at 06:57:28
If it is a memory issue which I don't think so since all of our computers are required to have 4gb of RAM and this issues happens on any computer I have tried it on. I was wondering if it just be the type of data on the cd's and trend micro interefering?

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July 22, 2010 at 06:58:23
Try disabling the real time scanning and see if the result changes.

Are you using a third party program to access the data on those disks?

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July 22, 2010 at 07:07:53
sometimes, but either way I still get the same results. I will try the real time scanning and let you know.

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