Internet explorer will not open, neither will FireFox.

January 20, 2012 at 13:38:47
Specs: Windows XP
Internet Explorer will not open. Added Firefox and that wouldn't open either. A small box comes up and tells me Internet Explorer has stopped working. Then windows will try to find a solution. That's it. Same thing with Firefox. So it's not the browser. I disabled all the add-ons in case that was an issue. No change. I run the iolo tool program and everything is fine except for registry issues. Not many, and they're fixed immediately, but my sense is that might be the issue. Can download all the windows updates but they revert out when I reboot. Everything else is fine, no malware, no viruses, everything else on the computer operates fine. Internet connection is perfect. Simply no internet. Turned off the firewall, no difference. So that's not it. Any ideas anyone? Windows XP.

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#1
January 20, 2012 at 15:25:28
Try safe mode F8

How do you know when a politician is lying? His mouth is moving.


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#2
January 20, 2012 at 18:00:34
I know about Safe Mode, but why and then what? What does safe mode have to do with the browser not loading?

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#3
January 21, 2012 at 06:13:10
He suggested Safe Mode to see if any windows files were corrupt. If it works in Safe Mode, you should probably do an XP repair.

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Related Solutions

#4
January 21, 2012 at 09:57:19
Okay grasshopper, doesn't work in safe mode either. There might be some hard drive damage, I don't know what the cause, but I'm running a check on the disk now. Does it make sense to guess that the access files to the internet access might be residing on these bad hard disk sectors?
And thank you for your interest so far.

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#5
January 21, 2012 at 13:25:18
I don't think the HD is damaged, I think the file system is corrupt.

Have someone download mbam-setup.exe & send it to you.

How do you know when a politician is lying? His mouth is moving.


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#6
January 21, 2012 at 13:38:40
wytrin1, "Opinions are like armpits. Everybody has one (or two)." Here's mine, I suspect you have a nasty (virus, worm/trojan, etc.?) preventing you from accessing the net. Be aware that a virus and a Trojan are similar, but not the same. Many times, an AV detects one it can't clean, other times, it gets missed entirely. A trojan or a worm can be infecting you and you not know it.
If you need to clean one, Malware Bytes (http://majorgeeks.com/download.php?det=5756 ) seems to be the preferred remover, but I've run into a few it couldn't handle. Superantispyware seems able to handle all comers. (Info only. I’m not paid for recommendation. WARNING! FYI, a full scan on mine takes over an hour.) can do the job and you can get it free @:
http://www.superantispyware.com/
among other places. They have a Vista compatible version if needed. Dunno about Windows 7 or later.
If it turns out that you need to use it, be sure to update any cleaner prior to running. They just released a new update recently and it changes all the time. Things are in a constant state of flux.
Disable 'restore' after cleaning and run it again (to remove any nasties living there, restart after cleaning) so the nasty doesn't get put back should you later ‘restore’.
The restore thing is critical. May not be your deal at all, but won't hurt anything to try.
HTH
Ed in Texas

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#7
January 21, 2012 at 14:57:35
Thank you Guapo(Handsome eh?) And Ed from Texas, greetings to the Lonestar Man! Thank you both. I have MBAM and/or Malware Bytes and after running both,
they exist everything is clean. When I went through the safe mode and actually tried to do a "repair" the system told me there was a problem and wouldn't let me do a repair. I am currently running another process to see what sectors might be damaged if that is indeed the problem. I tend to agree with you Ed, that something wasn't caught. I'll try superantispyware and see what happens. I'll let y'all know:)

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#8
January 22, 2012 at 07:09:22
Run hijack this & post the log.

How do you know when a politician is lying? His mouth is moving.


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#9
January 22, 2012 at 13:39:17
Thanks to everyone for their help. Ed from Texas nailed it! Way to go!

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