internet cant log on

September 21, 2009 at 18:35:37
Specs: Windows XP
we have three users on our computer at home. when i log onto internet from my user it connects. when i try from my husband and daughters user it wont come up. the screen comes up and trys to connect but then closes.

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September 21, 2009 at 18:53:38
We'd have to know a bit more.

Did it ever work correctly?

While we are waiting look at the event logs too. Note time you tried to logon. There might be an event recorded.

Playing to the angels
Les Paul (1915-2009)

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September 21, 2009 at 19:21:46
yes it has always worked. i had an update on my computer three days ago for windows live and ever since then it has not worked

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September 22, 2009 at 08:02:43
What won't come up? What screen are you seeing? How are you connected to the Internet? DSL? Cable Modem?


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