Internal Fax Modem

Microsoft Microsoft windows xp home edit...
March 31, 2010 at 11:03:38
Specs: Windows XP
I've been faxing for years without any problems and today I went to fax and nothing is happening. I read through some of the postings and thought I'd uninstall/reinstall the modem and lo and behold, I do not have any modems listed in Device Manager.

How does that happen and what do I need to do to "reinstall" it? I located driver information on the Gateway website, however, when I try to execute the installation file, it just says "installation failed". It does not give me any indication why it's failing.

Thanks for any help!!

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March 31, 2010 at 11:16:56
what you describe sounds like the modem hardware died which also explains why the install failed. Hardware was not found so the install aborted.

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March 31, 2010 at 11:58:13
Since this was the internal fax modem that came with XP, is there any option for fixing it? If not, then I guess I'll explore purchasing an external modem.

What is very odd is that under Device Manager, the list goes from Mice to Monitor. Modem isn't even listed to try to uninstall and reinstall the internal modem. Does that seem right?

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March 31, 2010 at 12:16:07
dead hardware = not detected= not in device manager

yes get external modem and remember to disable the onboard modem in the bios so mainboard resources are not assigned to it.

repair would require mainboard repair which normally never happens.

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