Intermittent printing

August 10, 2010 at 20:43:32
Specs: Windows XP, Intel (R) Pentium (R) Dual / 896 MB
Printers will work fine for months, then suddenly stop and we get "Error -printing" message. This occurs with all applications, including Word 2007, Paintshop Pro X, PhotoShop CS4, and downloads
.
Connections check out. After perhaps a day, one of the printers will come to life and print out what is in the queue. Then it dies again.

What could cause this and how can we fix it permanently?

Thanks,

ArBro (a.k.a. Frustrated in Flemington)


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#1
August 10, 2010 at 21:25:56
What kind of printers do you have and how are they connected to your computer?

The original poster should always write the last response !!!
Let us know, if the problem is solved !!!


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#2
August 11, 2010 at 19:39:03
Paulsep:

Thanks for the quick reply. I see that the printer info put into the "Product" box disappeared. Printers are an HP 9800, connected to USB 1, and a Canon i9900 to USB 2.

The Canon suddenly started working again!

The HP 9800 had disappeared from USB 1 and reinstalled it and it is now working so I guess that was a separate problem..

I wish that "Print - Error" diagnostic were more detailed.

ArBro


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#3
August 11, 2010 at 21:30:51
If the USB ports are onboard to your Motherboard and you don't use any USB-Hub, I would suggest to take a look at the manufacturers homepage for driver updates for your machine itself.
There are mostly BIOS updates, Chipset updates a.s.o.
If there are any new drivers available for your machine, read the fixed issues if possible.

The original poster should always write the last response !!!
Let us know, if the problem is solved !!!


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Related Solutions

#4
August 12, 2010 at 07:54:44
Thanks. Am using a USB Hub.

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#5
August 12, 2010 at 09:47:18
it's better to connect the USB printers directly to the computer's USB ports instead of using a USB hub as the two printers connected at the same time to the usb hub will cause problems.

If you insist on connecting the HP and Canon printers to the USB Hub, make sure it's a "powered" USB hub so that it can supply enough power to them. Better to have one of the printers connected to the USB Hub and the other connected directly to the computer USB port (or have both printers connected to the PC's USB ports as I said earlier).


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#6
August 12, 2010 at 22:32:03
I understand. Thanks for the excellent advice. I will follow it.

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