incompatible driver/software problem

Microsoft Windows xp professional editio...
September 6, 2009 at 23:50:20
Specs: Windows XP, Centrino Duo Core/256 MB

I tried to install an old Acer 320n scanner and
used its scanner softwares. It didn't work.
Following a restart of the laptop, the following
message appeared with a blue screen:
STOP 0x000000D1 (0x00000000,
0x00000002, 0x00000008, 0x00000000)
Since then, the computer goes through a
cycle of rebooting. I restarted the XP in all
kinds of safe mode and "last configuration
reset", but it didn't work. The computer freezes
at the following line:


I would highly appreciate if you could help me
recover my notebook without a need to format


See More: incompatible driver/software problem

Report •

September 7, 2009 at 02:01:26
try with repair installation...

note: all windows updates are lost with repair installation

Report •

September 7, 2009 at 02:05:56
Mup.sys errors are always hard to tackle, bit fuzzy.

In your case based on your info:
Remove scanner
Remove extra usb card or usb extention switch if you are using one.
try to reboot again
I have seen people around who solved similar problems by change keyboards and mouses ?!?

Sorry I have no unambiguous answer for you right now


Report •

September 7, 2009 at 10:49:21
Don't suspect 'mup.sys' as being the problem. It's usually the last thing that shows on the screen before windows starts doing all it's housekeeping, and starting up all the tasks.

If Syzygy's suggestions don't help, it might require a Repair Install as suggested by Dark. You'll need a CD that's capable of that, of course.

Report •

Related Solutions

September 7, 2009 at 13:23:30
Thanks all for the comments. However, I have also tried the
Repair Consule by booting from the XP cd. Then the software
asks for a password. I don't recall putting any password.

If I choose "set up windows xp" again instead of hitting on the
R button, then it asks me which folder to choose. Regardless
of any of the folders, it goes to the black rebooting screen
with options to start normally, start in safe mode, etc. Again
none of the rebooting options prevents the computer from
restarting all over again.


Report •

September 8, 2009 at 01:38:05
you sure you do the right thing, with no mistakes
Make sure that your current installation of Windows XP is selected in the box, and then press R to repair Windows XP.

Press ENTER when you see the message To setup Windows XP now, and then press ENTER displayed on the Welcome to Setup screen. Do not choose the option to press R to use the Recovery Console.

In the Windows XP Licensing Agreement, press F8 to agree to the license agreement. Make sure that your current installation of Windows XP is selected in the box, and then press R to repair Windows XP.

Follow the instructions on the screen to complete Setup.

try it....

Report •

September 8, 2009 at 10:23:22
Problem is solved. Thank you all:)

Report •

September 8, 2009 at 10:50:43
pls tell us how you resolved the problem so the other who has this issue to be able to resolve the problem


Report •

Ask Question