in login window-mouse and kleyboard dont work

August 27, 2011 at 18:47:11
Specs: Windows XP
I had the w32blasterworm and read a post about starting in safe mode and repairing the virus. Upon startup in safe mode, the mouse and keyboard stopped working. If i press F8 upon startup I get a screen that says keyboard failure and primary drive not found. Can someone help please?

See More: in login window-mouse and kleyboard dont work

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#1
August 27, 2011 at 19:38:23
When I search on the web for: W32.Blaster.Worm
I find that there are lots of good tools (programs) available for removing the W32.Blaster.Worm

E.g.

W32.Blaster.Worm Removal tool
http://www.symantec.com/security_re...
......

You have not provided enough information.

Tell us the make and model of your brand name system, or if you have a generic desktop system, the make and model of your motherboard, the speed of your cpu.

ANSWER ALL questions PLEASE !

Do the mouse and keyboard work fine when you boot normally ?

What type of mouse and keyboard do you have ?

If they're both wireless they MAY NOT work in Safe mode.

Corded ? - if so, USB or PS/2 port connected ? Serial port connected mouse ?

Make sure they are plugged in all the way into their ports BEFORE you boot the computer.

A PS/2 connected mouse or keyboard will probably NOT work until you have restarted the computer, if it was not plugged all the way in and you pushed it the rest of the way in when the computer is running .

"If i press F8 upon startup I get a screen that says keyboard failure....."

That could be caused by the keyboard not being plugged all the way in, or,
when you press F8 a wireless keyboard may not be recognized.

"......and primary drive not found."

That's got nothing to do with you pressing F8.

If this is a desktop computer, were you fiddling around with drive connections inside the computer case ?
Have you been fiddling with settings in the bios Setup ?

If you haven't been fiddling around with those, "primary drive not found" or similar indicates the mboard's bios is not finding your primary drive, probably your hard drive, for whatever reason.

Do you have more than one physical hard drive ?

Whatever computer you have, were you having other problems you haven't mentioned in addition to the W32.Blaster.Worm BEFORE you got that ?

If this is a desktop computer, when you press the button on the front of your CD or DVD drive when the computer is running, does the tray eject ?

If NO, if the power supply is NOT producing enough of what is supposed to be +5v, USB, PS/2, and Serial ports, and CD or DVD drives and floppy drives, and possibly hard drives, will probably NOT work properly.



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#2
August 28, 2011 at 08:32:25
I have a dell 2400 dimension, the mouse and keyboard are wired PS2 connections. The computer was running slow and had some pop-ups right before the W32blasterworm appeared. That virus would not allow me to go online to download any programs to solve the virus issue. I was reading on my other computer on this site to start up in safe mode and that would allow me to maybe be able to connect to the internet. When the computer started up in safe mode, I could no longer move the mouse and the keyboard wouldn't function. I have restarted the computer many times hitting F8 and or F12 following other posts on here and the keyboard is functioning, but once I get to the login screen nothing works.

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#3
August 28, 2011 at 11:14:04
The Os is buggered. Try a repair install.

Not every virus is removed cleanly.


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#4
August 28, 2011 at 11:38:32
"dell 2400 dimension"

Manuals
Dell™ Dimension™ 2400 Series
http://support.dell.com/support/edo...

Service manual - View (html version)
http://support.dell.com/support/edo...

(Service manual)
Advanced Troubleshooting
http://support.dell.com/support/edo...

Read that to see if you have any symptoms that indicate there is a problem, e.g. an error pattern of diagnostic lights (leds).

NOTE that we recently had a guy start a Topic here who had a Dimension 2400, and he had 4 diagnostic lights (leds) that were yellow, which is not shown.
His problem was his PS/2 keyboard was malfunctioning, probably because of one or more broken wires inside it's cord.
When he tried a different keyboard, the keyboard and the system worked fine.

"the mouse and keyboard are wired PS2 connections."

The PS/2 connector on the end of the cord MUST be all the way into the PS/2 port BEFORE you boot the computer.
If it's loose in the port, prop up the cord so that it's end connector goes straight in.

The PS/2 connectors must be plugged into the proper PS/2 port on a desktop computer - the keyboard PS/2 port is usually purple, the mouse's PS/2 port is usually green.

PS/2 connected devices are NOT "hot pluggable" - they should be plugged in ONLY when the computer is NOT running, otherwise the circuits of the PS/2 port can be damaged. That said, I have encountered only ONE case of damaged PS/2 port circuits on a mboard - on that mboard a USB keyboard must be used.

A simple gender adapter you use to convert a cord with a male USB connector on it's end to PS/2 port use will NOT work, unless
- the keyboard or mouse is a "combo" one that was designed and wired up to be used with either a USB or PS/2 port
- you use the right gender adapter. A gender adapter for a keyboard, usually colored purple, will usually NOT work with a "combo" mouse, and a gender adapter for a mouse, usually colored green, will usually NOT work with a "combo" mouse
keyboard, because the gender adapter does not have the necessary connections internally.

"When the computer started up in safe mode, I could no longer move the mouse and the keyboard wouldn't function. I have restarted the computer many times hitting F8 and or F12 following other posts on here and the keyboard is functioning, but once I get to the login screen nothing works."

A PS/2 keyboard and mouse should ALWAYS work in ANY mode you load Windows into.

For corded keyboards and mice, it's very common for one or more wires to get broken inside the cord, usually near where it enters the device, after they have been used a lot, or at any time of the cord has been yanked on. If the insulation of the broken wire is still intact, the connection of that wire is intermittent rather than being reliable - when the wire ends touch each other, you can have all sorts of bizarre symptoms - when the wire ends are not touching each other the keyboard or mouse will NOT work.
When you wiggle the cord near where it enters the device, the keyboard or mouse MAY work when the cord is in certain positions, NOT work when it is in other positions.

Try a different keyboard or mouse.

If no PS/2 keyboard or mouse works, you have the rare case of the PS/2 port's circuits are damaged - you will have to use a USB keyboard or mouse.
....

"The computer was running slow and had some pop-ups right before the W32blasterworm appeared."

Slowness can be caused by many things, and most of them are not malware.

"That virus would not allow me to go online to download any programs to solve the virus issue.I was reading on my other computer on this site to start up in safe mode and that would allow me to maybe be able to connect to the internet....."


Safe mode with networking is what you needed to try, not plain Safe mode which does not load networking support, in case you or the program needs to access the internet.
Safe mode or Safe mode with networking does not load a lot of things that are loaded when you boot normally, so sometimes the same problems don't appear when you use them , but usually if the malware is interfering with you using your internet browser when you boot normally, it does that in those modes too.

If you download the program installation file needed to get rid of the malware on another computer, then copy it to a flash drive, then plug the flash drive into the computer that has a problem with malware, while Windows is running in normal mode or in Safe mode with networking, you don't need to use your internet browser if the program requires internet access, and when the window pops up the screen (that always pops up when you insert a flash drive while Windows is running) you can choose to Open the Folder for the flash drive, and you can choose to copy the program installation file needed to get rid of the malware onto the desktop (main desktop screen), and click on it to install it.


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#5
August 28, 2011 at 11:43:07
"The Os is buggered."

So far he has not supplied any info that definately supports that conclusion.

A PS/2 keyboard and mouse should always work.
A PS/2 keyboard should always be able to get into the bios while booting.
It's much more likely he has a problem with one or both of those, or with their connection.


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#6
August 28, 2011 at 11:59:05
How did you come to the conclusion you have the W32.Blaster.Worm ?

If you're NOT sure that's what you have, see the following to see if the symptoms fit
- if they do, download Malwarebytes and follow the instructions

"Rogue" anti-malware program, run Malwarebytes

See response 1:
http://www.computing.net/answers/wi...

Ignore the part about loading your latest System Restore restore point unless you did what the guy in that Topic said he did in the first post - loaded a previous restore point.


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#7
August 29, 2011 at 11:43:58
Iniately I was able to open up windows and access all of my apps, but whenever I tried to access the internet a message would appear on the bottom right of the screen. It said it could not execute due to W32Blaster/Worm and a scan would start, alerting me to upgrade my security because a malicious file was found. They were asking for credit card info for upgrade so I got nervous and researched what this worm blaster was. All this time the mouse and keyboard functioned, it was only when I started the computer in Safe Mode that my keyboard and mouse stopped working. I've tried numerous times to start up windows, in different modes. SafeMode, Safe mode with command, etc, but still have same issue. I will try switching out mouse and keyboard when I get home. Can I still upload an antimalware program without use of the mouse and keyboard? Can someone explain what A BIOS screen is? Also I don't have the original XP CD's to do a reinstall. Thanks in advance for your help

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#8
August 29, 2011 at 13:09:24
Do the mouse and keyboard work fine when you boot normally NOW ?

If yes, don't bother with trying to load Windows in Safe mode !

You DO NOT need to use your internet browser in normal mode !

See the last two paragraphs in response 4.

................

Did you check out the info at my link in response 6 ? It's possible a "rogue" anti-malware maker might have been responsible for crap being installed on your computer that is FAKING the symptoms.

" Can I still upload an antimalware program without use of the mouse and keyboard?"

No, at least not any way that I know of, when both don't work, unless you remove the hard drive and connect it to a different working computer so that you're not booting from it, then run the anti-malware program on that system, on your drive.

If I haven't made it clear,
- you probably have a hardware problem
- the malware probably IS NOT what is causing your keyboard and mouse to not work
- it's extremely unlikely problems in your operating system are causing the mouse and keyboard to not work. I've only seen that happen once, when there was nothing wrong with the hard drive.

If your hard drive is failing, that COULD cause the mouse and keyboard to not work in the operating system, but you haven't mentioned anything that would indicate you might have that problem.

"Also I don't have the original XP CD's to do a reinstall."

Most Dell computers that had XP on them originally that I've fiddled came with one - a Dell XP Re-installation CD or similar - black and white label. Are you not the original owner ? If no, can you still contact the original owner ?

See the Owner's manual in response 4.
If the hard drive has a Recovery partition instead of the computer having had Recovery disks come with it, the Recovery partition and how to load the original software from it is probably in that.

"Can someone explain what A BIOS screen is?"

See the Owner's manual in response 4.
Dell may call it a system setup rather than a bios setup.
Brand name system manuals usually have very little info about the screens (pages) you see there, but they do tell you how to get into the bios or system Setup.
Note that if pressing the key to go there while booting according to the directions does NOT work, you DO have a hardware problem regarding your keyboard - doing that does not require any software on the hard drive.

Usually you don't need the XP CD to fix a malware problem.
Installing the operating system from scratch, or re-installing the original software installation, is, to put it politely, a VERY short sighted thing to do if you don't actually need to do it.
If you have or can borrow a suitable XP CD, doing a Repair installation of XP procedure is a much better choice - your personal data that is already on the partition Windows was installed on is NOT deleted. It doesn't fix all problems, but it's worth a shot - it tales a little less time that installing Windows from scratch does - less than an hour.


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#9
August 29, 2011 at 14:03:20
I just got home and installed KB and mouse with USB connection and they work. I've signed on and are at my icons page and still have a pop-up box saying FIREWALL WARNING "Hidden file transfer to remote host has been detected". Has an option box on the bottom of the warning to either Allow or Block Attack which directs me to another pop up from Security Protection. If I check the yes box it wants me to enter my CC info for subscription. I just X'ed it out.If I try to log on to the internet a box says File IExplore.exe is infected by W32/Blaster.worm Please activate Security Protection to protect your computer. There are 4 green lights in the back of my Hard Drive . I am not the original owner and dont have access to a XP CD. I've uploaded rkill from a flash drive but it wont allow me to run that program. Should I retart in safemode with networking?

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#10
August 29, 2011 at 14:13:59
It sure sounds like you have crap a "rogue" anti-malware maker was responsible for installing on your computer.
E.g.
"They were asking for credit card info for upgrade "

That's NOT behavior normal anti-malware software does, unless you installed it yourself and the subscription has expired. "Rogue" anti-malware software makers always want you to pay for their program before it will get rid of the malware it finds when you do a free scan with their program. - you DO NOT have to do that. The free version of Malwarebytes will probably get rid of the crap that was installed and all of it's symptoms.

See the info at the link in response 6

That includes this info...

Sometimes malware prevents you from executing *.exe files, or certain *.exe files that the malware maker knows the file name for that are anti-malware program names, or that are the names of anti-malware program downloads.
.
The Malwarebytes download can be renamed from a ..... .exe to a ..... .bat file, and the part of it before the file extension can be renamed to anything but mbam... and Malwarebytes will install, etc., etc.

You could try similar with any anti-malware download you get, but Malwarebytes will install for sure when it's been renamed from a .... .exe to a ..... .bat file, AND the program installation will run when it's executable file has been renamed from a .... .exe to a .... .bat file.

The part of the file name before .exe or .bat can be renamed to anything but the original name.


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#11
August 29, 2011 at 14:54:21
I uploaded a fix tool from symantec that I got from post 1. It finished and said it did not find the w32.blaster.worm...what should be my next step, and again, youv'e been a great help

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#12
August 29, 2011 at 15:02:19
I haven't gotten that worm, or used that tool.

If I were you, I would download the free version of Malwarebytes, install it, run it, as in the directions at the link in response 6.

I suspect you will find your same PS/2 mouse and keyboard still won't work.


Open up your case and examine the mboard to see if you have bad capacitors, and/or other findable signs of mboard damage .

What to look for, mboard symptoms, example pictures:
http://www.badcaps.net/pages.php?vid=5
Home page that site
- what the problem is caused by
- he says there are STILL bad capacitors on more recent mboards.
http://www.badcaps.net/

Pictures of blown capacitors, other components, power supplies, Athlon cpu's, etc.:
http://www.halfdone.com/Personal/Jo...


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#13
August 30, 2011 at 20:06:34
Thanks for your help, I downloaded malwarebytes and ran it. I was able to login on normal start up mode and am back up. Only issue is it is running very very slow. Got any suggestions

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#14
September 2, 2011 at 10:00:25
"Thanks for your help, I downloaded malwarebytes and ran it. I was able to login on normal start up mode and am back up."

That's GOOD to hear !
It DID sound like you had crap a "rogue" anti-malware software maker was responsible for infecting your computer with.

"Only issue is it is running very very slow. Got any suggestions"

MANY things can cause Windows to run slower than you might think it should.

- How much ram is installed in the mboard ?

- XP just barely runs as it should when you have 256mb of ram, even less so if you're using onboard video - video built into the mboard.
- for faster systems you should have at least 512mb installed.
- for slower systems like yours, you should have at least 1gb (1,024mb) installed.

- If you don't have one, install a video card in a mboard slot.
The same amount of installed ram will perform better if you use a video card in an AGP or PCI-E X16 slot, which causes the bios to automatically disable the onboard video (installing a PCI video card does NOT cause the bios to auto disable the onboard video). When you are sharing the ram in the mboard with the onboard video, the max data transfer speed of the installed ram is as much as halved. When you use a video card that causes the bios to auto disable the onboard video when it's installed, the ram is no longer shared with the onboard video and is able to achieve it's full max data transfer speed. You notice the difference most when a program you've using benefits from that greater ram max data transfer speed .
..........

MANY things can cause Windows to run slower than it previously did. with the same amount of ram and the same hardware otherwise.

- How full is the partition Windows itself was installed on ?
what is the size of that partition, and how much free space is left on that partition ?
If the free space % is less than about 10% of the size of the partition, Windows will run MUCH slower than it would if you had more free space on that partition.
(The Windows partition being too full is VERY common for people who have brand name systems, or only one hard drive).

- many people have too many things running as Startup programs that they don't need to be running.
See response 4 in this:
http://www.computing.net/answers/wi...

- have you re-loaded Windows from scratch ?
If yes, you MUST load the main chipset drivers for the mboard, otherwise your drives will probably not be able to run at the full speed they're capable of.


Whenever you load Windows from a regular Windows CD (or DVD) from scratch, after Setup is finished you must load the drivers for the mboard, particularly the main chipset drivers, in order for Windows to have the proper drivers for and information about your mboard hardware, including it's AGP or PCI-E, ACPI, USB 2.0 if it has it, and hard drive controller support. If you have a generic system and have the CD that came with the mboard, all the necessary drivers are on it. If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model - in that case you must go to the maker of the main chipset's web site, get the drivers, and load them.

If your mboard has one of the earlier Intel 8xx main chipsets, you must ALSO load the IAA -the Intel Application Accelerator - that's usually NOT listed in the downloads for a brand name system model - it's available from the Intel web site in the downloads for your main chipset.

- there are a few programs that have bugs that cause XP to run MUCH slower than it does otherwise on many people's systems.
E.g.
- DO NOT install the (optional for XP) Windows Search (Windows Desktop Search) .
It has a module that is supposed to run only when you're not actively doing anything that makes indexes of the files and folders on your computer to supposedly speed up searches with Windows Search, but once it starts running, on many people's systems, it does NOT stop running when you resume doing something yourself, and it slows down everything in Windows all the time, excessively, until you Restart the system.

- Windows Media Player 10 and up have a feature that is disabled by default that you can enable called Share My Media or similar. If you enable that feature, I have found that feature slows down everything in Windows XP all the time on most people's systems.

Both of those show they using very little cpu activity in Task Manager, yet they have a STRONG effect of slowing down Windows.

- Some programs automatically run in the background when you first start up a computer on a particular day, and slow down Windows until they've finished running, for up to, say, about 15 minutes - after that, Windows runs faster.
E.g.
- anti-malware software may check for and download and install updates
- Automatic Update may check for and download updates

- some anti-malware programs may be set (schediued) to run a full scan of your system at a certain time, but if the computer was off the last time it was supposed to run, it often runs when you start up the computer the next time. A Full scan may take a lot longer that 15 minutes, and they tend to show they're using very little cpu activity in Task Manager, yet they have a STRONG effect of slowing down Windows.



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