IE8, WMP, and Help & Support dont work in XP SP3

March 31, 2012 at 04:01:22
Specs: Microsoft Windows XP, 3.333 GHz / 1023 MB
The above 3 programs don't work in Windows XP SP3. I always had the same problem in Windows ME but solved it by re-installing IE V6 SP1.

For some strange reason, all 3 programs are linked.

I re-installed SP3, IE, Media Player but to no avail. I could do an over-the-top re-install of XP but I wont know what the problem was.

See More: IE8, WMP, and Help & Support dont work in XP SP3

March 31, 2012 at 06:51:43
Explain what you mean by they "don't work"? For example, what happens when you click on the IE icon? Nothing at all? Which icon are you using - quicklaunch, desktop, start > all programs? Did you try clicking the executable from the IE program folder?

Try this & see if it fixes the Help & Support problem. Go to the following site, scroll down to # 235, click on "Restore Help & Support", & run it.

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March 31, 2012 at 23:40:14

IE does not display videos, animations on the net (not mpg/avi files) & ads. Sometimes links dont work. In Help, in the right pane, theres no "+" to dropdown the text under the sub-topics. I did a Default re-set but no good.
With WMP, a msg says "An internal application error has occurred". Clicking on OK ends the operation.
With Help and Support on the Start menu, a msg says "Windows cannot open H&S because a system service is not running. To fix this problem, start the service H&S". So I click on H&S again, nothing happens but in the TaskManager, a file 'helpSvc.exe is there. I click on H&S again, nothing.

I did what you suggested but now I get "Windows cannot find "helpctr.exe". Make sure you typed the name correctly, then try again. To search for a file, click Start button, then click Search". Two things: helpctr.exe is there and I'm not SEARCHING for a file.

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April 8, 2012 at 19:53:50
Fixed it thanks to Microsoft KB.
Typed "regsvr32 jscript.dll" (without quotes) and that fixed WMP and IE.
Added missing hlpctr.exe key.

So simple.

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