i was victim of scammers they have locked my laptop

Acer / Za3
August 24, 2014 at 07:54:53
Specs: Windows xp
i was victim of scammers they have now locked my laptop when ever i turn my lap top it is asking for password

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#1
August 24, 2014 at 08:21:03
That's the first time I've heard of a boot password being set without someone having physical access to the computer.

Report it to the police.


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#2
August 24, 2014 at 09:55:49
I highly doubt you are the "victim of scammers". Please explain more clearly which password is being asked for - what's on the screen? You may have picked up a virus.

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#3
August 24, 2014 at 10:09:33
http://www.microsoft.com/security/p...

I think this is what the poster means.

In which case, I suggest you follow the steps listed on that site.

User Info Page Biography for full specs.


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Related Solutions

#4
August 24, 2014 at 17:07:27
Most ransomware does not prevent you from accessing your computer. In fact it is necessary for the scammers to let you use it so they can try to get money off you. The MS link does not give a way forward for this poster.

We get a lot of posts giving various reasons for wanting to by-pass passwords. We have no way on here to prove ownership hence we do not normally get involved.

EDIT:
Looks like Johnw has recognised this one (below). He usually knows what he's talking about so I guess I'm wrong.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#5
August 24, 2014 at 19:02:33
Put HitmanPro.Kickstart on an USB flash drive, insert into a USB port in the computer and turn on the power of the PC. During the startup of the PC, enter the Boot Menu of your BIOS (press either F8, F11 or F12 depending on the manufacturer of your BIOS) and select the HitmanPro.Kickstart USB flash drive.

Copy & Paste the contents of the scan in your reply please.

Download 32-bit HitmanPro 3.7 with Kickstart
http://dl.surfright.nl/HitmanPro.exe
HitmanPro 3.7 with Kickstart (64-bit)
http://dl.surfright.nl/HitmanPro_x6...
HitmanPro.Kickstart - User Manual
http://dl.surfright.nl/Kickstart-Us...
FAQ
http://dl.surfright.nl/Kickstart-Be...


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#6
August 25, 2014 at 00:41:06
this is what happened to me one evening whilst i was using my acer lap top i received a phone call person the other hand claimed to be window ex p official they then said that some one got hold of my ip address and were using it to make films of mature contents.They asked me to type some words like wammy i am not sure about the word in search programme box following that there was a box appeared on top left hand side of screen which had a number which they asked me to tell them.Immediately after that they we will fix your lap top now and they were using my computer from there end. I was not given option if i wanted them to do this when i asked question they said i will have to pay them or else they will lock my laptop.Now when i turn my lap i get this message in a box saying this WINDOWXP STARTUP PASSWORD BOTTOM OF IT IT ALSO SAYS THIS COMPUTER IS CONFIGUREDTO REQUIRE A PASS WORD IN ORDER TO START UP.PLEASE ENTER THE STARTUP PASSWORD BELOW.
I hope this will be helpful to you in sorting out my problem.
many thanks look forward to hearing from you in near future.
georgematthews

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#7
August 25, 2014 at 00:47:20
You have been conned, run the program in my previous post.

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#8
August 25, 2014 at 05:16:17
WINDOWXP STARTUP PASSWORD BOTTOM OF IT IT ALSO SAYS THIS COMPUTER IS CONFIGUREDTO REQUIRE A PASS WORD IN ORDER TO START UP.PLEASE ENTER THE STARTUP PASSWORD BELOW

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#9
August 26, 2014 at 08:26:03
The scammer has enabled a little know WIndows feature: Syskey password. Unless you're tech savvy you're going to have to take your computer to a repair shop to be rid of this. Worst case is the technician will have to wipe out your computer and reinstall everything. They will be able to back up any files you want to keep.
There are removal instructions HERE, but only a qualified PC tech should try to fix this.

~winipcfg

ASCII Question, Get an ANSI


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#10
August 28, 2014 at 14:15:54
George, unfortunately, this scam has been around for quite awhile, and there are still people who are not tech savy and believe what the callers say. It's too bad you were yet another of their victims.

Please reply with an update.


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#11
August 30, 2014 at 11:00:55
next time i am going to twice as careful

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#12
August 30, 2014 at 12:03:18
Best bet is to assume any phone calls about your computer and any strange things in email are scams until you have proved for certain they are not. Google for them, almost all of them are out there. For email stuff, if you have already opened the email copy/paste part of its text into Google and often you will find it.

There is often a common tone to scams. They nearly always try to put the fear of God into you and are noticeably over anxious for you to do what they say.

Check out freebie programs in Google too, using the words "scam", "malware", etc as freebies often contain "nasties". Always look for and uncheck any unwanted goodies and use Custom install if available rather than Recommended, as custom is sometimes the only way you can uncheck the unwanted parts.

Always pop back and let us know the outcome - thanks


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#13
September 2, 2014 at 09:07:22
sorry but it didnot work

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#14
November 16, 2014 at 02:05:56
i have just changed my internal hard drive on my laptop.when i turn my lap top i get this message
(intel UNDI,PXE-2.1(build 082)
this product is covered by one or more of the following patients US5,385,459, US5 432,472 US5,732,094,US6,570,884, US6,115,776 AND US6, 327,625.
REALTEK
PCI EXPRESS FAST ETHERNET CONTROLER SERIES v1, 15b (090312)
PXE - E61: media test failure,check cable
PXE-MOF: EXITING PXE ROM,
OPERATING SYSTEM NOT FOUND
MY LAP TOP IS AN OLD ACER ASPIRE ONE

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#15
November 16, 2014 at 05:16:09
Have you installed an operating system on the drive? Changing hard-drives requires a re-installation of the OS.

"Channeling the spirit of jboy..."


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#16
November 16, 2014 at 05:59:53
It seems there are two posts/threads running for this. The other is here:

http://www.computing.net/answers/wi...

Perhaps we ought to stick with the more recent, separate and "fresher" post? And hopefully a moderator can indicate here to go to the newer one?


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