Solved I was trying to be smart and tried to reinstall windows xp

May 6, 2013 at 19:44:39
Specs: Windows xp
I tried to reinstall windows xp home edition from the reinstallation CD. When the computer restarted the BSOD came up. Tried starting in safe mode and get a window that says "windows xp setup cannot run under safe mode. Setup will restart now." Clicking ok takes me right back to the BSOD. I am not a computer person and this computer belongs to my bosses mother, please help me 😢 thank you!!

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✔ Best Answer
May 7, 2013 at 17:26:04
Disconnect/remove any non-essential devices/cards: ethernet card, printer, sound card, etc.

Reinstall Windows with NTFS full format option, it will check and try to repair hard disk error.

If problem persist, run memory diagnostic software. Use other computer to download & burn memtest86 bootable cd image.

Memtest86: http://www.memtest86.com/download.htm



#1
May 6, 2013 at 20:37:46
Is there any data, that has to be saved first?
If yes, you better boot with a CD like BartPE, to access the hard drive and backup the neccessary data.

If not, you may have to do a clean install.
Depending on the age of the computer, you may have to use an installation CD, which includes SP3.


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#2
May 6, 2013 at 20:49:39
All the needed data was saved, thank goodness! When you say "clean install" does that mean from an actual disk? Not the restore disk that comes with it, right?

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#3
May 6, 2013 at 20:57:26
Generally, the restore disk should work too.

Do you have an additional driver disk for that computer?

Did you get the BSOD during installation or when did this happen?


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Related Solutions

#4
May 6, 2013 at 21:43:53
Hi Ho-Jo25,

Please let me know the BSOD error code.

Meanwhile, you may try reseating the memory as it is the most common cause for Blue Screen during the re-installation.

Are you getting Blue Screen after the installation of the Windows or during the installation of Windows?

Also, let me know if it is a laptop or a desktop and the system model.

Thanks & Regards
Manshu S
#iworkfordell


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#5
May 6, 2013 at 23:07:24
The restore disk ought to work. Generally you would boot from the restore disk, let it do its thing and when it reboots, let it boot from the hard drive.

If that's what you're doing then there may be a problem with the hard drive, optical drive or restore disk.

What problems was the computer having that necessitated the reinstall?

DAVEINCAPS - Made with REAL high fructose corn syrup.


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#6
May 7, 2013 at 06:07:00
Yes, the error code might help us. Sometimes there is a file mentioned too - if so let us know that as well.

Always pop back and let us know the outcome - thanks


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#7
May 7, 2013 at 15:04:36
Ok, so the blue screen came up when the computer, a desk top, was restarting. The error code is 0x0000007E but no mention of a specific driver. I do have the disk for the reinstall of windows xp as well as the disk for the drivers. Both of these are the disks that came with the computer. Again, I can't thank you enough for offering help.

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#8
May 7, 2013 at 15:07:29
Also, I can't even get into the computer to check the memory or anything. I get the blue screen and when I try to open in safe mode it tells me that the setup can not be run in safe mode. It's a bit of a viscous cycle that I have gotten myself into.

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#9
May 7, 2013 at 16:04:53
Are you able to start the computer in safe mode by pressing the F8 key and then select safe mode?

If that works, you may try this:
http://support.microsoft.com/kb/330...


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#10
May 7, 2013 at 16:16:27
When I try to start it in safe mode a box comes up and says that setup cannot be run in safe mode and to restart the computer. Which just comes back to the blue screen.

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#11
May 7, 2013 at 16:50:24
That particular BSOD is very general (many causes). Why were you re-installing - it might give some other clue?

Always pop back and let us know the outcome - thanks


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#12
May 7, 2013 at 16:57:36
To be totally honest, I was doing it because my boss asked me to help his mother. He said she kept complaining about how slow the computer was and that she had gotten a virus. So, he brought it to me with the disks and said to reinstall the windows so it would be like a new computer.

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#13
May 7, 2013 at 17:26:04
✔ Best Answer
Disconnect/remove any non-essential devices/cards: ethernet card, printer, sound card, etc.

Reinstall Windows with NTFS full format option, it will check and try to repair hard disk error.

If problem persist, run memory diagnostic software. Use other computer to download & burn memtest86 bootable cd image.

Memtest86: http://www.memtest86.com/download.htm


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#14
May 7, 2013 at 17:43:57
Re #12

A virus is amongst the list of this BSOD's possibilities and slowness is often the result.
If you reinstall with NTFS full format (as per #13) this will remove most viruses. If you don't format most viruses will remain.

Always pop back and let us know the outcome - thanks


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#15
May 7, 2013 at 19:14:14
Omg!!! You people are amazing!!! Thank you so much. I was so afraid that I ruined her computer. It is up and working!!! Thank you thank you!!!

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#16
May 7, 2013 at 19:26:59
I guess full format helped, right?

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