|Please help me figure this out so I can fix my phone|
During the update and restore process, iTunes needs to contact Apple. Ensure that your computer has the following ports open and can access these servers:
* Port 80
* Port 443
* phobos.apple.com, albert.apple.com, gs.apple.com
Note that whenever your software is communicating with a secure connection over the Internet, it is critical that your computer's date and time are correct.
If you see "Error 9807", you must open access to the following VeriSign servers:
To learn how to open your network to access the VeriSign servers, refer to your router, firewall, or security software documentation.