I cannot connect to any microsoft websites

March 23, 2011 at 17:11:36
Specs: Windows XP
I have a new computer that will not connect with any of the microsoft websites. I cant even get album information when i try to rip my cd's through windows media player nor update my media player. I've tried flushing the dns, clearing the browsing history and changing protection to medium. Still cant access microsoft sites.

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#1
March 23, 2011 at 17:22:48
What error message did you get, when trying to browse www.microsoft.com in your internet browser?

What internet browser are you using?

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#2
March 23, 2011 at 17:44:48
all i get is "Internet Expoler cannot display the webpage"
although, i couldn't get the sites through firefox either

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#3
March 23, 2011 at 18:00:00
Check the settings in Internet Explorer / Tools / Internet Options / Connections / LAN-Settings and make sure, that no checkbox is marked.

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Related Solutions

#4
March 24, 2011 at 15:07:31
Checked the LAN settings and there are no boxes checked.

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#5
March 24, 2011 at 16:17:48
Ok, this seems to be strange. Let's try this:
open a command prompt (CMD)
in the upcoming window, type in:
ping microsoft.com

You will get a timeout, because microsoft do not reply to pings, but you will see the ip address for the microsoft.com.
Please post this ip address here to check, whether this ip is a microsoft ip address or maybe, you get redirected to another site, which may no longer exist.

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#6
March 24, 2011 at 16:31:12
Ok. The message I get when i ping microsoft is:

"Ping request could not find host microsoft.com please check the name and try again"


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#7
March 24, 2011 at 17:46:19
Try to browse this ip address:
207.46.170.123

Simply put the ip address into the address line in your favorite internet browser, e.g.:
http://207.46.170.123

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#8
March 25, 2011 at 05:21:24
ok I agree that this seems strange and i'm glad that you know something about this. So, I can open that page but not any of the links from the page.

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#9
March 25, 2011 at 14:00:51
Ok, so let's try this:
1. open command prompt (CMD)
2. type in ipconfig /flushdns
3. try accessing microsofts homepage from within your browser

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#10
March 26, 2011 at 16:42:48
Webpage requested is not available offline

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#11
March 26, 2011 at 16:46:35
@Pablito duenas
what webpage is not available or offline?

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#12
March 26, 2011 at 17:03:38
Do you have trouble accessing other websites also, or is it just Microsoft? The recent offline message makes me think you have "Work Offline" enabled via the File menu in both your web browsers.

A weird problem often warrants a malware scan and some forms of malware can block access to websites, so I'd do a full system scan with Malwarebytes' Anti-malware. Please report back with the results if you follow this suggestion. Malware also like to modify the HOSTS file to disable access or redirect traffic from a website. Open up C:\Windows\system32\drivers\etc\hosts and verify that after the long comment section (all lines preceded with a pound sign #) including 2 examples, the only line is 127.0.0.1 localhost If there are others, especially Microsoft websites, remove them, save the file, restart your computer, and try browsing again.

Apologies if I don't respond to your reply immediately. I don't check this site daily, but you're welcome to PM me as a reminder.


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#13
March 28, 2011 at 22:51:26
Hi,
I've tried flushing the dns as suggeted by Paulsep and still access microsoft sites.
I've also had a look at the hosts file as suggested by Xps86 and I still cant access the sites.
I may have to take this to my local cpu guy to get a virus and malware scan.

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#14
March 28, 2011 at 22:57:55
Did you check the "Work Offline" option I mentioned?

You could also report back here with your scan results. I would like to see what Malwarebytes has to say, and I work for free. =)

Apologies if I don't respond to your reply immediately. I don't check this site daily, but you're welcome to PM me as a reminder.


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#15
March 28, 2011 at 23:06:48
I forgot to metion that I had checked the work offline thing. I've tried so many things that I cant remember them all. Its not that. I checked it, then unchecked it and nothing. I cant open the malwarebytes websites either now. so cant tell you what it would say.

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#16
March 28, 2011 at 23:53:46
Sounds like you have some may have some malware on your system what security are you running

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#17
March 29, 2011 at 00:18:56
Its a new computer and I have installed security yet

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#18
March 29, 2011 at 11:55:43
Try downloading Malwarebytes from another trusted source like FileHippo
http://filehippo.com/download_malwa...

You may still need to boot in Safe Mode w/ Networking. Restart your computer and continually press F8 at the manufacturer's logo. This is the screen before the Windows logo. You'll have 3 Safe Mode options among a few others, so select Safe Mode w/ Networking. This will load core programs for Windows to run and your network card. Most malware don't get started, but some can add themselves to the core files and still work in Safe Mode.

Another awesome program is Super Anti-spyware, and it comes in a portable version. Download it from another computer, add it to a blank flash drive (don't want to risk infecting other files you have saved on it), then plug it into the infected computer and run a full scan.
http://www.superantispyware.com/por...

Some tricky malware know the file names of anti-malware programs, so you may need to rename the executable (.exe) to something ambiguous.

Apologies if I don't respond to your reply immediately. I don't check this site daily, but you're welcome to PM me as a reminder.


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#19
March 29, 2011 at 23:45:38
Malware Bytes says that I have five infections on my machine. Three under the catagory of registry data from vendor: PUM.Disabled.security.centre. The other two are files from Extension.Mismatch and Worm.Downadup. I suppose I just remove them do I?

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#20
March 30, 2011 at 00:24:37
I removed the infestions I found on Malware Bytes and restarted. I've been able to open a microsoft page that I couldn't before, but now I have to run. Will check properly tomorrow. Thanks for the tips though. I wouldn't have known any of that stuff.

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#21
March 30, 2011 at 12:30:17
Excellent job! Run a full system scan again with Malwarebytes in regular boot mode to double-check for other infections. I recommend you keep Malwarebytes on your system and run weekly or bi-weekly quick scans.

Apologies if I don't respond to your reply immediately. I don't check this site daily, but you're welcome to PM me as a reminder.


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