HP XP with SP3 will not play or record CD/DVD

April 10, 2011 at 18:09:56
Specs: Windows XP
It has worked for years. No error messages come up. Have un and re installed drivers according to instructions. It worked briefly and then not again.

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April 10, 2011 at 21:32:33
It's possible the laser lens is dirty or dead. Go to a store that sells computer stuff (even stores like Walmart) and look for a disc drive cleaner. I have a few Memorex CDs that have a brush on the disc. As the disc plays, the lens gets cleaned and only takes a couple minutes.

Fortunately, internal CD/DVD burners only cost about $20 on Newegg and they're usually easy to replace. Some computer cases make it difficult, but you'll also need to make sure you buy one that matches your cables: SATA (4 cables) or IDE (a ribbon).

Apologies if I don't respond to your reply immediately. I don't check this site daily, but you're welcome to PM me as a reminder.

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April 11, 2011 at 05:44:00
Thank you I will try that. After I posted the question it worked twice and then not again. Sonic player used to come on screen right away when I put in a CD but now I have to manually bring it up and twice when I did that it worked.

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