HP Printer Will Not Install

November 24, 2010 at 15:05:47
Specs: Windows XP
Hi: I had to uninstall my HP printer a few weeks ago because it wouldn't print no matter what I did and then it got to the point where my computer was completely frozen. When I uninstalled the printer, my computer started working fine again. Can a printer make a computer run extremely slow and freeze? Also, now when I insert the disk to reinstall it, nothing happens. Isn't a box supposed to pop up to guide you through the installation process? I am obviously not very computer savvy.

Thanks!


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#1
November 24, 2010 at 15:45:13
"Can a printer make a computer run extremely slow and freeze?"
Maybe. Need specifics of what happened to cause the problem in the first place.

"when I insert the disk to reinstall it, nothing happens. Isn't a box supposed to pop up to guide you through the installation process?"
Depends on what kind of disk it is. If it is an install disk that came with the printer then normally yes. However you may have autorun disabled.
More here on autorun:
http://support.microsoft.com/kb/330135

If it is not auto running then examine the disk contents using windows explorer. Normally there is a setup.exe file which you can double click on to start the instal process manually.
There may also be read file on CD giving more information.

___________________________________________
When everything else fails, read the instructions.


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#2
November 24, 2010 at 17:37:26
Thanks for the reply. I've had this happen a couple of times with the printer over the last few years. I try to print something, it doesn't print, I mess around with it for a while, making sure it's not offline, clicking on the printer icon at the bottom of the computer screen, and then my computer starts running extremely slow and I can't open or close anything and it freezes up. When it's happened in the past, I've uninstalled and reinstalled the printer and then it works fine until it happens again. I followed all of the instructions in the link that you sent, and it's still not working. Can you please explain the set.exe thing to me? I've tried doing some reading about it on the Internet, but I don't understand what I'm supposed to do. It's the HP disk that came with the printer.

Thanks


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#3
November 24, 2010 at 17:56:35
There isn't a great deal to say about setup.exe.

1. Put CD in drive
2. Use windows explorer to browse the CD contents
3. Look for a file named setup.exe
4. If there is one, then you can start up the install in one of two ways:
4a. Right click with mouse on the setup.exe file and select open
OR
4b. Double click on the setup.exe file

using either 4a or 4b should start of the installation process for the printer.

Incidentally what is the model identity of your HP printer?

NOTE: Sometimes equipment makers may update their drivers (in your case printer driver) if they find a problem with it after the driver was released on CD. The only way of knowing whether there is an update for your model is to visit the HP support website and check and download the update if there is one. I am inclined to think there is possibly an update that you need based on what you have indicated.

You can start by looking here:
http://welcome.hp.com/country/uk/en...

Or here:
http://welcome.hp.com/country/us/en...

___________________________________________
When everything else fails, read the instructions.


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#4
November 26, 2010 at 19:05:06
I tried both of those, and it's still not working. I've decided I'll take the hard drive in to be looked at. Thanks so much for your help.

Dawn


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