HP EWS software

Hewlett-packard Hp laserjet p2055dn - pr...
November 29, 2009 at 22:47:14
Specs: Windows XP 64bit pro, enuf
We are using this printer via a usb hookup
since we just need it for heavy duty printing on
a single machine. We keep getting prompted
to install HP EWS on reboot. After some
research found that it is the print server
software. We don't want to install this. Is there
anyway to bypass the reminder? Thanks in
advanced.

WinXP Pro 64bit edition


See More: HP EWS software

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#1
November 30, 2009 at 11:04:51
You probably should be asking HP.

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#2
November 30, 2009 at 11:48:31
If you have no input just skip the post and move to something
else you can help with. This is a help forum last i checked.

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#3
November 30, 2009 at 11:59:35
You should be able to find this install in Startup and delete it. Or look in the registry in the run once line and remove it from there.

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#4
November 30, 2009 at 12:34:42
It is a hardware installation prompt, which is weird since we are
hooking this up via usb and the printer itself is installed and
working properly. It is not listed in the startup folder or in the
msconfig startup section. Furthmore, it is not a run once item, it
runs everytime we reboot the PC. Thanks for your comments,
what else can you think of?

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#5
November 30, 2009 at 12:52:11
Wheelspinner99

Response #1 is a legitimate answer. HP IS your best resource for that information. I would guess that the answer to your query may be found in the link below.

http://h20000.www2.hp.com/bizsuppor...


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#6
November 30, 2009 at 13:03:04
apps that get cancelled for install tend to put themselves back. Seach the registry? See what you find.

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#7
November 30, 2009 at 13:36:56
Wanderer - i will check the registry manually and see what i
find. I'll post back here on what i find.

Othehill- You have been a faithful poster here for many years,
i can pull up questions i have posted several years ago with
your name attached. I did view that page as well as the EWS
page for the specific printer i am using from hp, the p2055dn -
which is the ews for p2000 series. I also put in an email
support request with hp a few days ago. As i'm sure you know
email tech support fro some companies is not a priority and
can thusly force someone to look elsewhere for help, like
maybe even this site.

The main issue i can't get my head around is that the HP
whitepapers you and I have both found deal with using the
EWS and how to connect, reset, work with etc. We are
strictly using this printer on 1 machine, not shared and have
zero desire to use the EWS capability. We have not found, in
the supplied software or hp support site, information detailing
where we could obtain software to even satisfy this hardware
installation just so it will stop bugging us.

I appreciate your help and hope that we can find a resolution
as we have many times before!


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#8
November 30, 2009 at 13:48:03
You can always let it install and then uninstall it.

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#9
November 30, 2009 at 14:03:00
I understand your frustration with HP tech support. I wouldn't have commented but for the way you dismissed aegis1's comment.

Responding that you had already emailed HP but had not yet gotten a response would have been a better response on your part.

I have an enterprise class color laser printer that has Parallel, Network and USB connections.

I just had to re-install the printer due to migrating to Windows 7 Ultimate. I was frustrating to get in even installed. Seems like they assume you are going to use the network connection. I would guess your situation is similar. That said, there were additional links in the link I provided that seems to point to settings and so forth. Perhaps following those will allow you to disable the EWS software.

All that said, I have NO problem with you asking for any help you can find here at CN. Most folks just ignore responses that they consider not helpful.

Hope we are OK now.


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#10
November 30, 2009 at 14:24:14
I have even tried uninstalling and reinstalling the full software
pcl6 driver ans pcl 5 driver from HP's support site, but this
does not relieve the problem, which i thought it probably
wouldn't since these are strictly print drivers but i thought it
couldn't hurt. Hopefully i can make it to that office tomorrow
and try to scan the registry and i will dive in more this evening
to see if there is more information inside your specific link you
gave me.

I really do try and research before i post something on the site
as to not waste other people's time because in the past that's
is exactly what happened on this site. People would post
comments about how the people should have posted the
question somewhere else or tried to look it up on Google. It
seemed silly to me that people would cruise the posts just to
make dumb remarks that would ensure that the problem
would have at least one reply and then people ceased to look
at the issue. I always appreciate your clear communication
and honest intellect. I will also post a response once i do find
an answer as most people rarely do.


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#11
November 30, 2009 at 14:44:48
It appears the EWS is embedded into the printer so the software may not have anything to do with that feature. Maybe updating the firmware will change the options and allow switching it off. There are upgrades on the page linked below as well a universal HP drivers.

http://h20000.www2.hp.com/bizsuppor...


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#12
November 30, 2009 at 15:43:36
True, i just didn't want to have to upgrade the firmware if i didn't
have to since the printer operates flawlessly otherwise. Still, it is
asking for software that when i installed the pcl5 and 6 drivers
didn't sure. The universal drivers are just a step above the plug
and play drivers which are the bare minimum.

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#13
November 30, 2009 at 15:57:26
I think that if there is a solution you will need to get it from HP.

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#14
November 30, 2009 at 16:39:10
True. I will wait to see if i get a reply. I placed the support
message on Tuesday. Considering the holiday i want to give
another day before i attempt another method. It's so hard
anymore to actually get support. Alot of companies just throw
you to the knowledge base or forums.

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#15
November 30, 2009 at 16:57:40
Because it is embedded have you tried the built in menu to see if there is an option there? Manual may be helpful in that case.

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