|I don't think you're understanding what OtheHill said. Almost all store bought computers (Dell, HP, Gateway, Pack-Bell, etc) provide a way of creating the reinstallation/recovery disks. Unfortunately, most users don't bother to read the documentation that comes with their computer & the disks never get created, then when they need them, it's too late & they have to be purchased. There may be a method to do a recovery from the hidden recovery partition by pressing a certain series of keys at startup however, doing a factory reset is an extreme move & should not be done unless absolutely necessary.|
One of us can explain what to do but you need to realize you will most likely lose everything - all your pictures, videos, word docs, etc, plus all Windows updates & any programs that you installed will be wiped out. Are you prepared for that? Do you have backup copies of everything?
"Slowness" can be caused by a number of things but usually it's either due to infection, too many apps loading at startup & running in the background, or lack of regular cleanings. Another possibility is the hard drive is almost full or you have too little RAM, or any combination of the above.
Start by installing CCleaner-Slim, run the cleaner & remove everything it finds:
EDIT: it appears your computer is a Packard Bell Ixtreme (not Xtreme) but the serial # provided is useless. We need to know the model number.
message edited by riider