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Solved how to remove previous owner's info from Gateway Lt2016U

September 19, 2013 at 15:27:28
Specs: Windows XP
bought a Gateway LT2016U laptop at auction. Previous owner's name is still on it and when I turn it on it asks for their password. How can I remove this info and put mine on?

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September 19, 2013 at 16:00:25
✔ Best Answer
Ok, there are a few ways. An easy way (hopefully) is there is no admin password and we can get in through the administrator account. Turn on the computer and then begin pressing F8 key a few times. It should bring up a black menu screen with a bunch of boot options. Select "Safe Mode" and hit enter, it should begin loading a stripped down version of windows with a lot of command line running, and then it should bring up the the logon screen, which will show the administrator account now as well as the regular user account. Select the Administrator account and hit enter, hopefully there is no password, if there is, we made need to try other methods. If it logs on to the Admin account it will eventually load up a basic version of windows. Click "start", then "control panel", Select "Users" in control panel. You should be able to create new Account (presumably) with your name or whatever, with administrator privileges. Windows will then create a new Account under the new user you create(with a password if you choose to enter one). If you get your new user account created ok, then restart the computer, and let it load normally. It should bring up the log on screen with the old user showing and your new user you have created. Log on to your new user account. Get back to "Users" in the control panel, and then select the old user account and select to delete it, you'll be prompted if you want to delete all the old users data,answer yes, and then wait a bit for Windows to delete the files. Close all that, restart the computer and it should now only have the new account you created. Another way would be to reformat the computer and do a fresh installation of Windows or to use the "system recovery image or disks" to restore the computer to like the day it was purchased, wiping all data. The first method I suggested is the easiest, but to truly erase this and start over requires one of the other methods.

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September 19, 2013 at 19:10:28
It worked!! Thank you so much HopperRox!

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September 19, 2013 at 20:17:02
You are welcome. If you mark it best answer I believe it closes the file.

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Related Solutions

September 20, 2013 at 12:19:49
You need to wipe the drive and reinstall. Your not even sure who the previous ower is, how do you know there are not "nasties" on it. It could be infected or worse.


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September 20, 2013 at 15:49:35

Just for info it only marks the thread as Solved (clearly worthwhile in this instance).
The threads are not locked and can still be used for some months.

Always pop back and let us know the outcome - thanks

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