how to reformat asus eee pc,

Asus Eee pc 900a netbook
November 24, 2010 at 18:09:45
Specs: Windows XP
I let some one use my computer and now have trojans on my c drive. I have used AVG have to scan and heal as many as possible. There is just one trojan remaining - AVG says it's a downloader generic and gave me the file path (which I cannot access) stating the trojan is in my C:

Advise was to reformat the drive - (I have an Eee PC but now have an external CD/DVD drive to re-install the start up disk)
I have right clicked the start menu, explore, right click on the C:, checked the quick format box, error messagge came up and clicked ok. Error message says windows was unable to complete the format.
Is this because of the Trojan?
Can you please advise the best way to format the C: on windows xp home edition?
I did pay someone to remove trojans, but he didn't do the job properly and refused to give any support - so I'm feeling ripped off and still unable to use my computer.. :(

Also can anyone explain how hotmail can still send nasty emails when my computer is not connected to internet and not in use since feb this year?
Thank you for your help! REALLY!! THANKS!!
Kindest Regards, Kathryn

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November 24, 2010 at 18:40:34
First you cannot format your C: (OS) drive while the OS (Windows) is running. That is why you get the error message.

If you have an XP Install CD which is bootable and a CDROM/DVD Drive which is set in BIOS to be ahead of the hard disk in boot order than all you need to do is stick the CDROM in to your optical drive and turn your PC on.

See here for detail:

If you do reformat your disk then you will loose all data. Therefore you should be thinking about backing up your valuable bookmarks, email and other data before going down that route.

Also if this is an OEM PC then you may have a recovery partition on it which may allow you to recover to factory defaults (i.e. to how it was on the day you bought it). This is the better route to take if you have this option available.

Finally you may also need to know your licence key (C.O.A). This is normally on a sticky label on the bottom of a laptop or on the side of a desktop. However, if the install is an OEM SLP install then the C.O.A. in use will not be the one on the sticky label but a Volume Licence OEM key which you will have to make a note of.

There is a utility keyfinder which you can download to read the key you have in use before you do a reformat. You can get this utility form:

When everything else fails, read the instructions.

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November 24, 2010 at 19:09:02
Thank you!
That makes sense. I have a recovery disk that was provided when I purchased the Eee pc. I was told that a format was ness to remove the Trojan (from the PC repair guy that ripped me off) is this correct? do I need to download disk wipe to get rid of this Trojan? and can I download it from a secondary pc and save on a usb?

Thanks again!
:) kat

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November 24, 2010 at 19:41:11
Uh, why wouldn't you just install a Trojan Remover?

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Related Solutions

November 25, 2010 at 12:44:48
If you are doing a recovery to factory defaults then the trojan will be gone anyway.

If the Trojan is on your recovery then it is a manufacturing fault. I doubt very much that would be the case.

So if the recovery option is available and you can secure your valuable data then a restore should resolve your current problems and result in a factory fresh installation.

One point of note:
Make sure that any files you save / backup are not infected. For this you may need to download and install antivirus and anti-spyware programs and use them to check the files you are going to secure / backup.

Incidentally there are a couple of good free software packages from Microsoft that do a good job protecting your PC. These being: Windows Defender and Microsoft Security Essentials

Windows Defender:

Microsoft Security Essentials:

Malicious Software Removal Tool: (normally available with windows update)

When everything else fails, read the instructions.

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