|We have no way of telling what email program you are using and for some reason you presumably didn't think it mattered.|
For example, it could be Yahoo, Hotmail, Outlook Express, Windows Live (and many others). It might help if you can tell us this because they are all quite different.
Are you talking about a red X instead of a picture?
You need to describe your problem fully if you want to get help remotely from a forum.
Please come back and let us know how you got on.