How to fix speakers with no sound?

March 6, 2018 at 10:53:59
Specs: Windows XP
I installed new comcast modem. Now I can't hear anything, no system sounds or speakers. Tried every fix I could find. Did not find correct fix. None worked.


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#1
March 6, 2018 at 12:45:03
Is this a PC or a laptop?

Have you checked to see if all volume levels are set high enough and not muted?

Any errors showing under "Sound Video and game controllers"?

Have you checked to see if all volume levels are set high enough and not muted?

Always pop back and let us know the outcome - thanks


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#2
March 6, 2018 at 13:16:31
Please let us know what you have already tried so we don't repeat the steps you have already taken.

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#3
March 6, 2018 at 15:09:56
I'd think somebody here would know how to fix this
right off. Installing a modem always does things to
the sound. I don't know why, because although the
modem *does* generate sounds, it doesn't generate
much sound, and the sound's quality is irrelevant.

My wild guess is that installing the driver for modem
sounds disables or otherwise shuts out the driver for
all the other sounds.

Edit:

On second thought, I wonder if the modem's sound
driver has to handle translation between beeps and
boops and digital data and protocols. That's a critical
function that does require high-quality sound.

-- Jeff, in Minneapolis

message edited by Jeff Root


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Related Solutions

#4
March 6, 2018 at 15:45:29
"Installing a modem always does things to the sound"

I highly doubt the OP is asking about an internal modem. She mentioned Comcast so my bet is she got a new internet modem/router from her ISP. No software installation is generally required. Just connect the modem to the internet source (cable), connect an ethernet cable between the modem & PC, then open a browser & enter the modem's IP address to access the setup menu. None of that has anything to do with sound or audio settings.

We need a clearer picture of the hardware configuration & a detailed explanation of what "fixes" were attempted.


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#5
March 7, 2018 at 07:17:38
In days of olde when one used a phone-line isp service and a modem of whatever type, which connected via a serial port... they often caused irq conflicts with on-board kit; and one had to re-assign irqs..

With the current dsl services - routers/modems etc. none of which connect via a serial port this issue disappeared?

As per others above, we need more info re' hardware etc; make/model of computer and so on?

message edited by trvlr


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#6
March 7, 2018 at 19:02:01
Derek: Desktop pc. Checked all volumes(all highest), un-muted all around, no errors in sound,video,game controllers. Checked all connects.


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#7
March 7, 2018 at 19:06:11
THX: Tried these fixes 2,3,4, x's.
Desktop pc. Checked all volumes(all highest), un-muted all around, no errors in sound,video,game controllers. Checked all connects.


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#8
March 7, 2018 at 19:16:11
Jeff in Minneapolis: Good question. Will search.


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#9
March 7, 2018 at 19:17:07
riider: Set up menu is an eighty page set up manual.


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#10
March 7, 2018 at 19:18:46
trvlr: My desktop is a Gateway 4026.

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#11
March 8, 2018 at 14:42:11
"My desktop is a Gateway 4026"

When I did a search for "Gateway 4026", it comes up as a laptop not a desktop. Could it be a GT4026E? Such as shown here?

"riider: Set up menu is an eighty page set up manual"

The setup menu is found by opening any browser Window & entering the modem's IP address. You didn't provide a model number other than "new comcast modem". By that, I suspect you mean something like the ones shown here: about Comcast-supported routers and gateways. Depending on which model you have, the IP address & login credentials are different.

If that's the type of modem you're talking about, connecting it should not have affected your sound unless you bumped the audio out connection or accidentally changed a setting. What's the default playback device in the Sound & Audio Devices Properties?


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#12
March 8, 2018 at 15:38:42
I'd think you probably tried this before posting, but ....

If you disconnected anything while installing the modem,
you might have disconnected the sound output cable to
the external speakers, and not reconnected it properly.
The plug might be pushed in only part-way, or you might
have plugged it into the wrong jack. Desktop computers
with multiple audio jacks have colored rings around them.
The jack with a green ring is the one for the front speakers.
It is the one you want. The jack with a pink ring is for
input from a microphone.

-- Jeff, in Minneapolis


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#13
March 8, 2018 at 15:58:22
Another idea. Just in case there was a glitch, go to Device Manager (Sound, Video and game controllers), expand out to your audio device, right click it and Uninstall it. Restart your computer and it will find the sound hardware and setup the software afresh. It is not an Uninstall in the usual sense of the word so it won't remove the driver.

Always pop back and let us know the outcome - thanks


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#14
March 8, 2018 at 16:29:03
In case the problem is what I guessed back in reply #3,
what Derek just suggested should fix it.

Hey, it's possible....

-- Jeff, in Minneapolis


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