how to check cpuid

Dell Dell inspiron 6000/9200/9300/9400/x...
May 30, 2010 at 09:35:23
Specs: Windows XP
Recently I installed a program called Portrait Professional and it crashes when I load up pictures orientated as "landscape". The manufacturer suggests to change CPUID settings by stopping the machine during boot up, but I can't find any reference to CPUID following that method.

Could you help please ?


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#1
May 30, 2010 at 09:43:31

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#2
May 30, 2010 at 10:37:08
Thank you for your response. I saw that page during my internet search but it is more for programmers that for mere users. I am told that you can reach and change the CPUID parameters by going into setup during boot up but I can't find any reference to CPUID.

Again, thank you so much for your help.


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#3
May 30, 2010 at 21:04:59
They are probably referring to BIOS set up, but that really would not be able to help you. They might be referring to overclocking, but that is unlikely to help you much in this case. Your graphics is probably integral on your laptop and may not be capable of the requirements of the program (and probably not upgradable). You can try to see if you can increase your resolution, as that might help. Check the program's requirements and see if your system is up to it.

You have to be a little bit crazy to keep you from going insane.
If all else fails, read instructions.


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#4
May 30, 2010 at 21:31:49
Thanks. My laptop meets the programs requirements; in fact, it works fine with most pictures except when it is a single face and the orientation is "landscape". It puzzles me that even those "landscapes" work OK if I previously rotate and save the orientation to "portrait". That's to say that it is in some very particular instances that the program crashes.

Below I am including the last communication from the mfg when I told them that I could not find any mention of CPUID on the BIOS.

Thanks again.
_______
The fingerprint of the machine seems not to work when the CPUID option is disabled and that causing Portrait Professional to crash.

Though BIOS menus might look different on different machines, it might help to look at the following pictures to find your way to the setting.

For example, you'll probably see something like that when you first enters BIOS:

http://common.packardbell.com/itemn...

To find the CPUID setting, you'll have to select "Advanced setup" from that menu (second item from the top on the left). This will open another screen, possibly looking like this:

http://common.packardbell.com/itemn...

It's the "Limit CPUID MaxVal" setting that you'll have to change from "Disabled" to "Enabled". The setting might be worded slightly differently in your BIOS, but you should look for something mentioning "CPUID" and change it - presumably there will be only two options for setting it, so you just need to see what it's set to and switch to the other one.


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#5
May 31, 2010 at 21:32:53
"It's the "Limit CPUID MaxVal" setting that you'll have to change from "Disabled" to "Enabled". The setting might be worded slightly differently in your BIOS, but you should look for something mentioning "CPUID" and change it - presumably there will be only two options for setting it, so you just need to see what it's set to and switch to the other one."
This appears to indicate that the software is misreading your CPU's abilities and using an incorrect parameter. If you can find this setting and change it, then presumably, the problem will go away because the software will stay within the processor's capabilities. I am not sure if they are just trying to help (it appears so), or trying to put the blame (or responsibility) on someone else.

You have to be a little bit crazy to keep you from going insane.
If all else fails, read instructions.


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#6
June 1, 2010 at 11:02:57
I believe they are trying to help, so far their acts are those of a responsible company; still I have read over and over the BIOS settings for any CPUID reference and can find nothing! I couldn't help but notice that the sample screen that they sent corresponds to a Packarbell computer. I believe in USA (where I reside) they haven't been in the market for at least ten years. Thanks for your comments.

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