|JoniGR han't specifically said she (or he) was prompted to supply a password. |
If she (or he) was, then yes, an encryption program was used,
If this doesn't apply:
"If you are trying to access that folder over a network, or from another user's profile on the same computer, or if you have removed the hard drive it's on and have connected it to another computer, if you get the message "Access Denied" when you try to access the folder and no prompt to provide a password..."
.....then nothing in response 6 applies.
If it DOES apply, then she (or he) has to have administrator rights for the user.