|I have a non-branded laptop built by Zoostorm. I bought a Dell version of Windows XP, initially this worked fine but after 8 or so months some of the keys began to fail.|
After 2 months going back and forth with the technicians at Zoostorm it was discovered to be the (branded) operating system that was creating the problem (the 'X', 'V' and '#' did not work).
This was checked by going to the 'safe mode' of windows, which if I'm correct sits separate from the operating system that is installed, the keys worked fine in this mode.
At that point I was told I needed an unbranded or OEM version of an operating system BUT the last time I turned the laptop on the non-responsive keys had multiplied to include 'Z', 'X', 'C', 'V', 'B', 'N', 'M', 'O' and a few more as well. This would not be a problem except for the fact that my administrator password contains some of these letters.
The query: How do you wipe an operating system that is seemingly locked?
Will an OEM version of Windows 7 (for example) solve this problem?
(.e.g.Microsoft Windows 7 Home Premium, 64 bit, English, 1 Pack, DSP OEI (DVD) (This OEM software is intended for system builders only) [DVD-ROM])
Any help with this problem would be much appreciated.