Solved How do I get my computer back to a former date?

Dell Inspiron 1525 professional laptop b...
August 20, 2015 at 13:41:37
Specs: Windows XP, 3 GB Ram
How do I get my computer to go back to a former date?
Avira automatically updated 4 things on my computer on about July 7 or 8th since then my computer does not work properly, It will freeze, and my hotmail is not working right.Plus I am getting notices from Microsoft that a problem occured with an Avira addition and it will have lots of dates starting July 8th and every day that I have gotten on since then. I also have had people phone me " from Windows " saying I have a problem and they want to fix it. (I hang up on them)

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✔ Best Answer
August 20, 2015 at 16:21:01
Those scam phone calls are widespread these days. I used to lead them on something rotten but more recently I just hang up because playing games with criminals is risky.
I doubt those phone calls are in any way related to your reported issue - just coincidence.

It does seem a tad odd about them knowing your details. However, there are many ways. For example, people still have a knack of spreading folks email addresses around by not using blind copy (BCC). They also give away both names in their email addresses. Dodgy purchases is another possibility and leaving undisguised email addresses all over the internet. Being safe online is still as important as ever but sometimes the unsafe actions of others can get you.

When you get it sorted here are some specific ideas for making XP more secure:

http://www.computing.net/howtos/sho...

http://www.computing.net/howtos/sho...

Always pop back and let us know the outcome - thanks

message edited by Derek



#1
August 20, 2015 at 14:26:33
Any (System) Restore points for a date prior to the problem arriving?

And yes you dun the right thing by hanging up on calls saying you have a problem and "we" can fix it... Very much sounds like a Scam...

Possibly you might uninstall Avira and see it the resolves the problems? If it does. then use a freebie anti-virus utility in its place; and there are several recommended here. Bitdefender, Avast, AVG, Sophos to name a few.

I'd wait a wee while for others to drop in and perhaps offer a few suggestions beside the System Restore point I've mentioned above.

Failing which... no System Restore points available... - go to tweaking.com

and download/run their utility "tweaking.com". The actual download is via a (linked) "mirror" site. This utility will go through your windows installation and fix anything it find that's not as it ought to be. Be careful NOT to download/run a registry repair item, and/or other utilities which are all too easily downloaded by mistake.


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#2
August 20, 2015 at 14:38:32
Try trvir's advice. The phonetical was a scam. I got the same call from a guy with a heavy indian accent. He had no idea who he was talking to and I made a fool out of him. I also hung up. Microsoft doesn't call people. Good move on your part.

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#3
August 20, 2015 at 14:40:33
thanks Trvlr:
appreciate your fast response.
Avira is a free antivirus that I have had for years.
I messed around, and finally got my Hotmail back like it is supposed to be. so will hold off on setting my computer back to an earlier date.
Nicki

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#4
August 20, 2015 at 14:48:40
Hi Grasshopper:
Yes, I got the phone call from "Windows" not once but, 3 different times. the 2nd time I told them that I was on the computer, (like they had asked me to do) then he said "push the microsoft logo button and some other one which I forgot) I told him "alright I pushed them" he said 'now tell me what you see?" I said "nothing" he said " What? you dont see anythings?" I said "no" then he said "let me let you talk to the supervisor" and another man cam on and gave me the same instructions, then I told him " I am not on the computer,!" He screamed at me "why not?" is told him that Micro soft does not phone people, and he said"We are not from Micro-Soft we are from Window" I said I was not going to do what he said, and he screamed at me "Dont waste my God Dammed Time" and then I hung up on him TADA
Then last week I got another call from them so I told him my son works for Micro soft and will fix it. He said "HUH? then he hung up"
But, He knew my name and said You have a Dell Computer, and there IS a problem with it"

message edited by NickiRN


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#5
August 20, 2015 at 14:56:22
Hi NickiRN. Funny story, and good thinking on your part. This scam is reportedly wide spread. If you're going to try and scam people, you should know what you're talking about. These people are morons, and rely on people's vulnerability to scam them. I'm happy to hear you outsmarted them. I had fun with my guy before I hung up on him. He tried all kinds of angles, but he was outgunned. I'm still laughing about it. Idiots.

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#6
August 20, 2015 at 16:21:01
✔ Best Answer
Those scam phone calls are widespread these days. I used to lead them on something rotten but more recently I just hang up because playing games with criminals is risky.
I doubt those phone calls are in any way related to your reported issue - just coincidence.

It does seem a tad odd about them knowing your details. However, there are many ways. For example, people still have a knack of spreading folks email addresses around by not using blind copy (BCC). They also give away both names in their email addresses. Dodgy purchases is another possibility and leaving undisguised email addresses all over the internet. Being safe online is still as important as ever but sometimes the unsafe actions of others can get you.

When you get it sorted here are some specific ideas for making XP more secure:

http://www.computing.net/howtos/sho...

http://www.computing.net/howtos/sho...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#7
August 22, 2015 at 17:34:36
there is no place on here to select a best answer, It used to be on the right hand side, but it is no longer there.
But EVERYIONE here always helps me, and I really do appreciate it.
Nicki
Ok you just said that I have to sign into Facebook before my answer will be posted, so I did and now I can see the
"select best answer "

message edited by NickiRN


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#8
August 23, 2015 at 01:25:17
Facebook...?

I'm not aware that one "must" have a Facebook account to use "any" facility or option here. Not the least selecting best answer?

When did this start?

I don't use Linkedin, Facebook or any of ther cult apps out there. Don't need them , don't have time or energy to waste on them.. Sadly there are many sites out there that now appear to require a Facebook account and/or login to join the a given site (forum/user group), and possiblyeven some lesser tech support sites...

If there is now a Facebook requirement here, I guess I won't be marking any replies as Best Answer in the future.


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#9
August 23, 2015 at 07:14:20
I've never heard of a Facebook requirement.

I'll PM the webmaster (Justin Weber) and hopefully he'll clarify the situation.

Always pop back and let us know the outcome - thanks


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#10
August 23, 2015 at 08:51:02
Hi NickiRN,

If you connected with Facebook to create your account on the site and post, then what you are saying does make sense. You would need to sign in with Facebook again to log back into the site. However, signing in with Facebook was just one way to create an account. Accounts can also be made directly with the site. That is why some of the users are confused about what you are saying.

Thanks!
Justin


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#11
August 23, 2015 at 13:30:00
Now I am confused too. because yesterday when I got onto this site to put in "select best answer" it was not on any of them, so I got on to "reply" and put in my reply that it was not there, then when I clicked onto "Submit follow up" a notice came up saying,
"your reply will not be posted until you sign in to Facebook" and it had the Facebook sign in page, saying
"your answer will not be posted until you sign into your FaceBook Acct"so I signed in,then a notice came up saying " Thank you, now you message will be posted, and it was.! and the "Select Best Answer" was again on the right hand side.
So I am really just as confused as you are about what or why it happened. I also clicked onto the Best Answer when I got back on but I see it is not here today, so I just now did it again. Nicki

message edited by NickiRN


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#12
August 23, 2015 at 15:42:03
If I read Justin correctly - and your #11.. then it would appear you have created an account here via Facebook (I won't go there and ask how/why...). So presumably you don't have an account created directly here (not involving Facebook); but could could create an account here directly - thus avoiding Facebook involvement and presumably allow you to mark (when appropriate) a "Best Answer" - as most of us duz?

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