Solved How do I find out what is creating BSOD problem

July 26, 2014 at 09:13:20
Specs: Windows XP
blue screen says it's deleting memory it count down about 40 and then reboots All the programs works that I use.

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July 26, 2014 at 12:27:07
Once it has completed the countdown and rebooted... does everything work OK?

You "may" have acquired a pest (a virus or another form of malware...).

Suggest you down load the following utilities and scan your system fully...

Malwarebytes (use the freebie version)


Junkware Removal Tool (JRT)

Kaspersky rescue disk:

This is an ISO which you save to your hard drive; burn it to a DVD; boot the computer with that DVD. IT will load itself into RAM only; and then go on-line automatically to update itself. After-which it will scan the hard drive fully (if you use that option - which do), and deal with anything nasty it finds. It's a freebie utility; and one of several out there. It's based on a Linux OS and will not install to your hard drive - it loads into RAM only. It takes a little time to boot up and update itself so persevere...

Quite possibly a couple of other useful utilities will be suggested shortly too; by others well up on these sort of irritants. Wise to pay heed to what they suggest...

Also ensure you do have all your personal files etc. regularly copied/duplicated elsewhere (off the hard drive) - typically to DVD and ideally another external hard drive. This way if, per chance, you ever find you're unable boot up and use the computer - all your personal files are safe elsewhere; which make recovering/repairing the system a little less fraught... Sadly so many do not copy/safeguard files off the system at regular and frequent intervals - and later regret it.

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July 26, 2014 at 20:42:22
✔ Best Answer
2 area's I would like to check.

Copy & Paste the dump (.dmp ) file onto your desktop & then upload it to a site of your choice, or use
Post the link please.
Minidump file is located in C:\Windows\Minidump
How to see hidden files in Windows

Download OTL, save & run from your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Double click the OTL icon to start the tool. (Note: If you are running on Vista or Windows 7 accept UAC alert)
1: When the window appears, underneath Output at the top, make sure Standard output is selected.
2: Select Scan all users
3: Change Drivers to All
4: Under the Extra Registry section, check Use SafeList
5: In the lower right corner, checkmark "LOP Check" and checkmark "Purity Check".
6: Click Run Scan and let the program run uninterrupted.
Screenshots ( SS ) of 1 - 6
When the scan is complete, two text files will be created on your Desktop
OTL.Txt <- this one will be opened
Extras.txt <- this one will be minimized

The logs are large, upload them. Give us the links please.

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July 27, 2014 at 13:18:04
Disable the auto-restart feature, that way the blue screen will be displayed & you'll be able to troubleshoot the STOP: error code.

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