Solved How do I find out what is creating BSOD problem

July 26, 2014 at 09:13:20
Specs: Windows XP
blue screen says it's deleting memory it count down about 40 and then reboots All the programs works that I use.

See More: How do I find out what is creating BSOD problem

Report •

#1
July 26, 2014 at 12:27:07
Once it has completed the countdown and rebooted... does everything work OK?

You "may" have acquired a pest (a virus or another form of malware...).

Suggest you down load the following utilities and scan your system fully...

Malwarebytes (use the freebie version)

https://www.malwarebytes.org

Adwcleaner

http://www.bleepingcomputer.com/dow...

Junkware Removal Tool (JRT)

http://www.bleepingcomputer.com/dow...

Kaspersky rescue disk:

http://support.kaspersky.co.uk/viru...

This is an ISO which you save to your hard drive; burn it to a DVD; boot the computer with that DVD. IT will load itself into RAM only; and then go on-line automatically to update itself. After-which it will scan the hard drive fully (if you use that option - which do), and deal with anything nasty it finds. It's a freebie utility; and one of several out there. It's based on a Linux OS and will not install to your hard drive - it loads into RAM only. It takes a little time to boot up and update itself so persevere...

Quite possibly a couple of other useful utilities will be suggested shortly too; by others well up on these sort of irritants. Wise to pay heed to what they suggest...

Also ensure you do have all your personal files etc. regularly copied/duplicated elsewhere (off the hard drive) - typically to DVD and ideally another external hard drive. This way if, per chance, you ever find you're unable boot up and use the computer - all your personal files are safe elsewhere; which make recovering/repairing the system a little less fraught... Sadly so many do not copy/safeguard files off the system at regular and frequent intervals - and later regret it.


Report •

#2
July 26, 2014 at 20:42:22
✔ Best Answer
2 area's I would like to check.

Copy & Paste the dump (.dmp ) file onto your desktop & then upload it to a site of your choice, or use http://www.zippyshare.com/
Post the link please.
Minidump file is located in C:\Windows\Minidump
How to see hidden files in Windows
http://www.bleepingcomputer.com/tut...

Download OTL, save & run from your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://oldtimer.geekstogo.com/OTL.exe
http://www.itxassociates.com/OT-Too...
Double click the OTL icon to start the tool. (Note: If you are running on Vista or Windows 7 accept UAC alert)
1: When the window appears, underneath Output at the top, make sure Standard output is selected.
2: Select Scan all users
3: Change Drivers to All
4: Under the Extra Registry section, check Use SafeList
5: In the lower right corner, checkmark "LOP Check" and checkmark "Purity Check".
6: Click Run Scan and let the program run uninterrupted.
Screenshots ( SS ) of 1 - 6
http://i.imgur.com/rvTDUlL.gif
When the scan is complete, two text files will be created on your Desktop
OTL.Txt <- this one will be opened
Extras.txt <- this one will be minimized

The logs are large, upload them. Give us the links please.


Report •

#3
July 27, 2014 at 13:18:04
Disable the auto-restart feature, that way the blue screen will be displayed & you'll be able to troubleshoot the STOP: error code.

http://pcsupport.about.com/od/tipst...


Report •
Related Solutions


Ask Question