|"please don't take this as offensive. It wasn't meant to be"|
Ok, the best way I think, is for whoever answers, is to do it their way, then when the problem is vague, the OP can do the final sorting out.
I never feel exasperated or frustrated, if you look at most names posted, I would say English is not their native tongue, so I make allowances & if I cannot understand what they want, I generalize & never bring in lecturing/sarcasm. They can always come back with more accurate info.