Solved Hi, my computer doesn't reboot, it loads the first page only

August 30, 2013 at 03:19:13
Specs: Windows XP
I have Windows XP, but it doesn't reboot, only the first page and then stops, is it a hard drive crash and is there any help, I don't have the Windows XP installation disk or any startup disk which probably would help. Charles

See More: Hi, my computer doesnt reboot, it loads the first page only

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✔ Best Answer
August 30, 2013 at 15:00:36
The posting screen or system logo is what shows when you first turn it on. The posting screen will show the memory, drives and maybe some other information. Or sometimes instead of a posting screen it'll just show a logo as with a Dell or HP system. Then it'll start booting windows and you'll see the XP splash screen. Then a second windows screen with a password prompt if yours is set up that way. Trying to determine if the problem comes before or after windows starts loading.


#1
August 30, 2013 at 03:41:29
Not sure what you mean by 'first page'. Is it the posting screen or system logo that shows or do you mean you're getting the windows splash screen or the logon screen?

Do you get any error messages?

Did anything happen to it or did you make any changes between the last time it worked OK and the first time it didn't?

You should probably post back some hardware info--system model number or motherboard/cpu, ram amount and maybe hard drive model number--as much as you can find out. Some systems have a restore partition on the hard drive that can restore the OS, if it comes to that.


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#2
August 30, 2013 at 03:57:08
Hi Charles,

As rightly suggested by "DAVEINCAPS", please provide more information about the system.

Unplug all external peripherals and then try turning on the system.

Is it that the system does not reboot or is it not booting at all?
Is it a laptop or desktop?

Thanks & Regards
Manshu S
#iworkfordell


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#3
August 30, 2013 at 04:43:20
Hi, thanks, but I have no idea what these different terms mean, posting screen, system logo, splash screen, logon screen, ? any way when it is working, booting up, there is some sort of logon screen, 2 or 3 pages and then 'windows is starting up', so it's not getting there at all, no there is no error message, I don't think I did anything between when it was working and now, I will get more hardware info, thanks for now. Charles

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Related Solutions

#4
August 30, 2013 at 04:48:40
Hi, by periferals do you mean mouse and keyboard ? the computer sometimes is rebooting after I unplug and plug them back in but not always, it is a desktop. Charles.

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#5
August 30, 2013 at 13:07:56
Give a brief description of the screen you are seeing - what sort of things it says on it and so forth.

Always pop back and let us know the outcome - thanks


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#6
August 30, 2013 at 15:00:36
✔ Best Answer
The posting screen or system logo is what shows when you first turn it on. The posting screen will show the memory, drives and maybe some other information. Or sometimes instead of a posting screen it'll just show a logo as with a Dell or HP system. Then it'll start booting windows and you'll see the XP splash screen. Then a second windows screen with a password prompt if yours is set up that way. Trying to determine if the problem comes before or after windows starts loading.

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#7
September 1, 2013 at 03:51:36
Hi, Thanks, my problem definitively comes before Windows starts loading up, so we have a staring point.

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#8
September 1, 2013 at 07:43:06
We still don't know what you are seeing (re my #5). That info would help us, as we are trying to imagine the symptoms from afar. It would tell us exactly how far it is able to boot.

If your issue is before Windows loads then as often as not it is a hardware fault.

Can you get into BIOS - whether you can do this or not will tell us something?

Always pop back and let us know the outcome - thanks


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#9
September 1, 2013 at 19:29:04
Yeah, post back what you see on the last screen. You can press PAUSE and that will sometimes freeze it.

'External peripherals' would mainly be anything connected to USB ports. Leave the keyboard and mouse plugged in.

And post back info on your system. If it's something like a Dell or HP post back the model number. If it's something generic you may need to open the case and post back the motherboard model number.


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#10
September 3, 2013 at 23:58:14
Hi Derek,
The posting screen stops with , Detecting Primary Master ST3400114A
Detecting Primary Slave : None
Detecting Secondary Master : CDU5211
Detecting Secondary Slave : None

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#11
September 4, 2013 at 00:28:52
Hi Dave,
What I see on the last screen finishes with : Detecting Primary Master: ST340014A
Detecting Primary Slave: None
Detecting Secondary Master: CDU5211
Detecting Secondary Slave:None
My mother board no is: MS IG 278548-00041-M8L875-AO2
My Hard Drive is a Barancunda 40 MB Model ST 3400 14A


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#12
September 4, 2013 at 00:54:30
OK, that's the posting screen. So it stops after detecting the drives--no error message, it just freezes and stays there? How long do you let it sit that way before restarting or turning it off? Allow a minute or two as some drive errors take a little time to display.

Can you get into cmos/bios setup? It should show the key for that on the posting screen but it's probably DEL. Start tapping DEL as soon as you turn on the PC. If you can get into setup there's probably a setting there for 'default settings'. Choose that then save and exit and reboot. Any changes?

A 40 gig drive is pretty old. I suspect the problem is with it, although there should be an error message indicating a problem.


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#13
September 4, 2013 at 01:16:44
Yes the posting screen freezes and stays there, I pretty much sop and start again without waiting, I will try waiting a minute or two, yes i can get into bios setup and reset default settings but doesn't change anything, it still freezes at the restart.

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#14
September 4, 2013 at 01:54:17
If it doesn't seem to give any error messages you might try disconnecting the drive's data cable--that wide flat cable-and then start it up and see if it gives an error then.

You can also check the boot options in bios setup and see if there's an option to boot to a recovery partition. There's probably not on yours but we should check that just in case.

I'll check back tomorrow. It's late here.

Edit When you're working inside the case make sure the power cord is disconnected. Most power supplies provide a small charge to the motherboard even when off and that can damage hardware if you're plugging and unplugging things.

message edited by DAVEINCAPS


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#15
September 5, 2013 at 22:30:17
Hi, Well I tried to unplug the data cable and restart the computer but there is no error message, also there is no recovery partition, so its probably the end of possible solutions what do you think ? what about these boot disks available on the Net, are they effective ? thanks. Charles.

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#16
September 6, 2013 at 02:13:33
I don't understand why you're not getting some kind of error message, especially with the hard drive disconnected. After posting it searches for a bootable disk and if it can't find one it'll usually say something like 'please insert bootable media'. If it finds a bootable disk but the necessary files aren't on it it'll say something like 'missing operating system' or 'error loading operating system'.

It's as though the PC itself is freezing up before it get to the boot phase. When it freezes on the posting screen and it's just stting there can you still enter bios setup or does the keyboard not respond at that point?

Have you tried booting with a bootable cd or floppy bootdisk (if you have a floppy drive)? I know you said you don't have the XP disk but you asked about downloading
a bootdisk. There are places you can download image files for both bootable CDs and floppies. The boot cds usually have a lot of diagnostic software. I don't have a preference and am mainly curious if you can actualliy boot from a cd or if it'll just freeze on the posting screen and refuse to boot from anything.

You should probably check the boot order in bios setup. Usually you'd set the cdrom as the first boot device followed by the hard drive.

I suppose it's possible you have a corrupted bios. We could try a bios update if it'll boot from a floppy drive or cdrom.


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#17
September 6, 2013 at 17:15:48
Thanks Dave for all the time you took to try to help me, I appreciate, as you will guess it I have another computer to replace the faulty one but this one is very noisy and if I can fix the original one it would be better, I have tried to make a start up floppy disk you can make from Windows but they won't format them, also its new floppys so I have to find another solution from the web, as a cd rom, will let you know what happens. Thanks. Charles. PS, yes I can enter the Bios setup.

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#18
September 11, 2013 at 20:40:11
Hi Dave,
I am still trying to download boot diskettes onto a floppy but so far have had all the trouble with windows unable to format my floppies, am trying to clean that drive or upgrade the drivers so that finally I can be successful in having floppy boot diskettes, will keep you updated. Charles.

By the way thanks so much for all the other contributors as much valuables.


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#19
September 12, 2013 at 00:27:42
As long as the floppy drive is good and both it and the disks you're trying to format are 1.44 you shouldn't have a problem. (Anymore it's hard to find disks and floppy drives that aren't 1.44.)

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#20
September 12, 2013 at 10:14:57
Hi Dave Hi Charles. I have seen systems hang on post and it be the drive and not give an error. Charles. You mentioned another system. You might can try taking the harddrive out of the other system and see if it tries to boot. It's not going to boot all the way to Windows if it is a NT and up to XP. But we can see if it will get past post and that will tell you if it is the orignal drive or not.

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#21
September 14, 2013 at 01:08:44
Hi, Yes I thought taking the harddrive from the other system I am using (IBM) and puting iit into the computer that doesn't boot but was told that the hard disk is something like configured or something with the IBM machine and wouldn't work, I don't know if that is true or not and if there is a possibility to crash the drive if I try. Charles.

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#22
September 16, 2013 at 15:01:18
With older systems--98, ME--you could swap drives and the OS would work in another PC but with XP and newer you get the blue screen error on startup. Sometimes you can do a repair install on the swapped drive but if things don't work out on that you could end up with the drive not working in either PC.

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