Solved 'Help & Support' Link from Start Menu Listing missing

August 25, 2012 at 02:59:08
Specs: Windows XP SP3 , 1.6GHz / 1GB
When I attempt to open the on board 'Help & Support' facility using the start menu link, the PC responds with "Windows cannot find helpctr.exe ...". The same occurs if I attempt to run the file using the "run" command. The "search" facility resulted in helpctr.exe being located in C:\WINDOWS\pchealth\helpctr\binaries\HelpCtr.exe which executes as normal when opened. My initial thoughts are that the file is not in its correct location, thus the link from start menu & run command is inoperative. Can anyone assist please. I have temporarily created a desktop shortcut which is doing the job but appreciate this is only a 'bandaid' solution and not a proper cure. Many thanks - Bob Deb.

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#1
August 25, 2012 at 03:07:26
Click Start and then click Run.
In the Open box, copy & paste > sfc /scannow, and then click OK. Note that you may be prompted to insert the Windows XP installation CD-ROM.
http://www.updatexp.com/scannow-sfc...
http://askmaggymae.com/Maintenance/...

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#2
August 25, 2012 at 09:25:22
✔ Best Answer
Mine (XP SP3) is in exactly the same location so that seems fine.
You said it works from the actual file so I doubt SFC will help.

Looks like it's your "link" that is busted. The reg file here claims to fix it:
http://windowsxp.mvps.org/startmenu...

Always pop back and let us know the outcome - thanks


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#3
August 27, 2012 at 02:37:13
The link has been repaired, downloading and installing the reg file (Derek's response) fixed it in seconds. Many thanks to to both JohnW and Derek for your responses, both of which were greatly appreciated - Bob Deb.

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#4
August 27, 2012 at 06:58:24
Good to hear - thx for the feedback.

Always pop back and let us know the outcome - thanks


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