|ok guys, my computer is stuck on boot screen and my HDD remains lit up. once it finally passes past the boot screen (20 minutes later) it freezes on a black screen which should be the welcome screen. well, it disables my mouse as well. my mouse is a USB optical. |
i have removed every bit of hardware from my pc and also tested multiple jumper settings on my hard drive and on my dvd drives. still nothing. i dont have a windows cd.
if i go to access my "safe mode with cmd prmpt" it does the same thing to my mouse.
i get the option to log in as admin or under mine. but i cant get to either one because not only does it kill my mouse, it freezes my keyboard. my processor is good, i tested it on the computer i am using right now. the hard drive is good, i tested it. and i don't think it would be the RAM that's an issue. I'm stuck. usually i can troubleshoot a situation on my own but this one has me stumped. please help!!