Have to shut down computer twice.

Hewlett-packard PRESARIO
March 6, 2010 at 07:17:39
Specs: Windows XP, P42.66/1gig
After I migrated from ATT Worldnet to ATT Dial Yahoo, my computer does not shut down on first attempt. No matter how long I wait. When I click turn off computer nothing happens the first time. Then, I do it again and it shuts down normally. What?

See More: Have to shut down computer twice.

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#1
March 6, 2010 at 07:53:05
Are you disconnecting from your Internet Service before you try to Shutdown ???
Windows has to close Processes, in order to shutdown. Some processes can prevent that. Best to close any open applications before Shutdown.

http://support.microsoft.com/defaul...
Resources to Help Troubleshoot Shutdown Problems in Windows XP


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#2
March 6, 2010 at 08:51:17
Yes, everything disconnected and closed. This computer is 4 years old and has always shut down normally. Now, suddenly, it takes 2 deliberate shutdowns to shutdown.

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#3
March 6, 2010 at 09:05:45
Try System Restore to a date when all was good.
Start >All Programs >Accessories >System Tools

Using System Restore too many times can cause
more harm than good. After doing a restore
that does not fix a problem, then UNDO the
Restoration, and try another restore point, or
just do the UNDO.

ALSO ---
How is your Malware detection doing ???
Most Virus and Spyware scans are likely to work better in Windows Safe-Mode.


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Related Solutions

#4
March 6, 2010 at 13:28:02
This might help:
http://www.microsoft.com/downloads/...

some other bloke...


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#5
March 8, 2010 at 21:26:36
Had the same problem.Go to administrative tools and check your event viewer. Look under system you will probably see a Waring user 32 error. click on it and check the properties it will probably show a shut down error ID #1073. AT&T Dial up software was the problem on my two XP service pack 2 machines. I uninstalled there software and removed a Yahoo software folder that had the files. Ran registry mechanic and cleaned the registry. Set up a new connection through XP's connection manger and have had no more problems. POOR software that's all you get today,remember when programs came on a floppy and worked. Simple, Small and well wrote. If you can find a place to complane on there site let me know .

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#6
March 9, 2010 at 05:14:27
Thanks. I used ATT chat help and afterwards they offer you a feedback form. I complained plenty on that.

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