hard drive not detected after windows update

April 7, 2011 at 14:44:01
Specs: Windows 7
Error code 0x8712F638

Can find no record of this error anywhere not even at MS site.

Windows XP SP 3 on Dell 450 XPS - which was in perfect working order before windows updated in January, around 22nd. Then it did a restart as prompted by Windows and never came back online - got BSOD with above error code.

Cannot find the hard drive except when running the utilities cd where it checks the disk. Cannot exit that to even C Prompt. I did discover that it now says the environment is 64 bit. It should be 32 bit. IS it possible that MS slipped a Windows 7 update into the XP update queue by mistake? OF course, knowing that does not solve my problem. I have tried reseating the and checking connectors. It's just sitting dead on the dining table now, masquerading as a giant paperweight. But I have files on it I want to retrieve. Is there any hope?


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#1
April 7, 2011 at 15:28:34
Will it let you get into BIOS? If you watch the screen during boot it will tell you what key to tap (usually refers to it as Setup)? Often it is F2 or Del.

If the HD is intact you can get your files off using a Linux Live CD but unless you can get into BIOS then maybe the HD just happed to have a mechanical failure during the updates.

Please come back and let us know how you got on.


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#2
April 7, 2011 at 17:20:28
Derek. Lost my first response so will shorten this one. Yes I can get into bios but that is all. Will try your suggestion Thanks.

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#3
April 7, 2011 at 17:22:47
Is the hard drive showing in BIOS?

From what you have said so far a hard drive failure seems most likely. If the drive is still accessible you still might be able to retrieve your files with a linux live CD. I use Puppy Linux but others, such as Knoppix, will do this.

Please come back and let us know how you got on.


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#4
April 7, 2011 at 18:26:10
Yes it is still showing in bios but windows will not load and I cannot get to c prompt either. At one point I could get to safe mode but could do nothing from there and LAst Known Good would not work either. System Restore has been useless for some time so that option is out also. Since I tried to reinstall windows however, I have not even been able to get to safe mode.


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#5
April 8, 2011 at 05:08:25
Seems like getting your files off with Puppy Linux (or whatever) and then re-installing Windows is your only way forward.

I've never known MS send the wrong OS updates, although there is always a first time
I suppose. I'm now more inclined to think, like you, that Windows has got screwed up somehow when installing the update.

Please come back and let us know how you got on.


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#6
April 8, 2011 at 11:21:02
Derek, actually I have had that happen once before with MS Updates - they released a Vista update as XP and if I recall it affected quite a few people, those who were the first to download and install it. MS soon caught it and changed it to the right update however, it had killed a few machines in the meantime.

Will be giving Puppy Linux a go hopefully this weekend. Thanks for your help. HAve a good one.


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#7
April 8, 2011 at 14:18:46
Aha, so MS don't get everything right then LOL. I guess I never ran into it because I always do my updates manually so that I can collect the files from their corporate website and save them onto disk.

Please come back and let us know how you got on.


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#8
April 8, 2011 at 14:29:20
That sounds like a good plan. Might have to try that too. Alternatively, maybe I should just give up on Windows? LOL

Anyway. Thanks for your help. Have a great weekend.


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#9
April 8, 2011 at 14:37:10
Well, it's a plan, but I'll admit that it might seem a bit like torture compared to auto updates. Have a good week end yourself too.

Please come back and let us know how you got on.


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