Solved Had to reload windows and lost all connections

January 16, 2012 at 12:11:43
Specs: Windows XP
Is the windows home edition the same for laptop as desk? My laptop would not reload windows. Tech had to reload and used my desktop disk (could not recover) Now I have a clean computer with nothing. I can not connect to the internet or anything----I am computer stupid!

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✔ Best Answer
January 17, 2012 at 11:42:22
First of all, you should be running Windows SP3 now.

You decide if you want the Dell utilities or not. I personally wouldn't use them.

Then there are some files there that are considered value added.

I suggest you first install SP3 and then go back to the Dell site and install everything related to your model.

If the files on the Dell site are older than anything SP3 may have installed then you may get a message asking if you want to install an older version. Say no.

Go to the link below to download SP3. After downloading it I suggest you first save a copy of it for future use. Then click on the download to install it. After Windows is finished go back to the Dell site.

You can always remove programs that Dell feeds you at a later date.



#1
January 16, 2012 at 12:21:57
No, the drivers for a laptop will be different from the ones for a desktop system. If you paid money to have a tech reload the system, then you should expect him to get it back in full running condition. I would call the tech and tell him to finish the job.

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#2
January 16, 2012 at 12:25:58
I was afraid of that--
If he did not do it right the first time?? scary!

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#3
January 16, 2012 at 13:32:35
The disk has nothing to do with it. Drivers ALWAYS have to be installed, any good tech knows that. You probably got a cleaner install from the "desktop" disk anyway. But we can't help with drivers because you didn't list the make/model of your laptop. Go to the manufacturers website (Dell, HP, Gateway, ect) & search for the drivers, or go to google & put in your model number along with the word "drivers".

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Related Solutions

#4
January 16, 2012 at 15:36:45
I have a Dell Inspiron--windows xp with pentiem 4

I think is what I have
Thank You so much!!!


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#5
January 16, 2012 at 16:50:03
There are probably scores of Inspiron models. You need to post the exact model or go to the link below and enter the service tag to get all the drivers for your model.

http://www.dell.com/support/drivers...


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#6
January 17, 2012 at 05:47:30
my Dell # is 98Q7Q91

The service pack 1 was installed------


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#7
January 17, 2012 at 06:12:21
Just follow the instructions in # 5 above.

The service tag is affixed to the case of your computer on bottom, if laptop or on back, if desktop.


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#8
January 17, 2012 at 11:06:41
Instructions on #5 shows 12 files (98Q7Q71) for windows XP and 46 Inspiron files

Since I have installed Service pack 1--Do I need the 12 or the 46?

Thank you for all of you help!


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#9
January 17, 2012 at 11:42:22
✔ Best Answer
First of all, you should be running Windows SP3 now.

You decide if you want the Dell utilities or not. I personally wouldn't use them.

Then there are some files there that are considered value added.

I suggest you first install SP3 and then go back to the Dell site and install everything related to your model.

If the files on the Dell site are older than anything SP3 may have installed then you may get a message asking if you want to install an older version. Say no.

Go to the link below to download SP3. After downloading it I suggest you first save a copy of it for future use. Then click on the download to install it. After Windows is finished go back to the Dell site.

You can always remove programs that Dell feeds you at a later date.


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#10
January 18, 2012 at 10:32:40
You have been wonderful--now I am just scared.
Does the service pact 3 have Vista or is this done seperate? Vista does not work with some of the real estate programs.
You said go to the link below, I did not see it?

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#11
January 18, 2012 at 11:43:19
What does Vista have to do with this issue. You stated above in #4 that you are using WinXP.

WinXP and Vista are different versions of Windows.


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#12
January 18, 2012 at 13:50:02
Like I said not computer smart. Thank You so much for everything!!!

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#13
January 18, 2012 at 16:47:18
So, just follow the above instructions. Doing is how your learn.

The single most important thing to remember is to read the information on the screen before clicking.


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