got an email opened it now my computer wont t

June 23, 2010 at 23:35:02
Specs: Windows XP
got an email 3 days ago opened it,think it may have been a virus it took my contacts and emailed all of them. now my computer wont load up tries to load up then switches off

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#1
June 24, 2010 at 03:42:38
luckyleo, suspect you're correct about the nasty, but suspect it's a worm/trojan rather than a virus. Be aware that a virus and a Trojan are similar, but not the same. Many times, an AV detects one it can't clean, other times, it gets missed entirely.
If you need to clean one, Superantispyware (info only. I’m not paid for recommendation) can do the job and you can get it free @:
http://www.superantispyware.com/
among other places. They have a Vista compatible version if needed. Dunno about Windows 7 or later.
If it turns out that you need to use it, be sure to update Superantispyware prior to running and disable 'restore' (restart after cleaning) so the nasty doesn't get put back. They just released a new update recently and it changes all the time. Things are in a constant state of flux.
The restore thing is critical. May not be your deal at all, but won't hurt anything to try. You also may need to try it in safe mode.
HTH.
Ed in Texas.


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#2
June 24, 2010 at 04:34:21
Try also Malwarebytes (as above, not all prog. can pick up on all nasties, eventually updates will help though)
Side note: If you are using Norton or McAfee, get something better.

You have to be a little bit crazy to keep you from going insane.
If all else fails, read instructions.


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#3
June 24, 2010 at 04:39:57
thanks for your reply

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