Solved Google Earth Direct X mode BSOD

Gateway / E-6100
November 13, 2013 at 07:13:19
Specs: Windows XP, core2duo
This is the model with Nvidia video. When I open google earth in direct x mode I get a BSOD. I don't have the error it gives It just shows the BSOD. I know it is something to do with direct X because if I use Open GL it works.
The model at top is wrong. This is a Dell Latitude D620 With Windows XP Professional 32 bit. The latest drivers from Dell.

message edited by ChristopherTGarrett


See More: Google Earth Direct X mode BSOD

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✔ Best Answer
November 24, 2013 at 19:05:30
It is a known problem, but who knows if Google knows how to, or cares to, fix it. Many of their 7.x problem workarounds include installing 6.2.

Release notes

http://sdfox7.com



#1
November 13, 2013 at 11:56:19
Are you saying there is no error message? If there is then let us know exactly what it is. You could check that you have the latest DX version.

Always pop back and let us know the outcome - thanks


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#2
November 14, 2013 at 04:06:37
Yes there is an error on the blue screen. I just did not have it at the time. I did not want to force a BSOD. I did it and here is the error.

*** STOP:0x0000007F

Then there is 4 rows of (0x00000000)

Then after I force shut down and log back into Windows I get this error report.

BCCode : 7f BCP1 : 00000000 BCP2 : 00000000 BCP3 : 00000000
BCP4 : 00000000 OSVer : 5_1_2600 SP : 3_0 Product : 256_1

Option to send the report to Bill Gate$ but I never do that because I am sure he don't give a rats behind.


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#3
November 14, 2013 at 05:35:57
Was there any actual message with STOP:0x0000007F? It is unusual to get the error code just on its own. Sometimes a file is mentioned and that can be useful. If it happens again see what else it says, although as far as "figures" are concerned only the first string you gave is of real interest.

RAM troubles seem to be high on the list - see here:
http://support.microsoft.com/kb/137539
I would start by cleaning the RAM edge connectors with a pencil eraser, then pop the sticks in and out a few times to clear any oxide off the sockets themselves. You can also check each stick (if there is more than one) one at a time. There are also RAM tests you can download that run from a CD.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
November 14, 2013 at 05:43:18
The error.
*** STOP:0x0000007F (0x00000000) (0x00000000) (0x00000000) (0x00000000)

I do not know of any file mentioned. I guess I can look. I just hate to keep forcing a BSOD.

This is not ram trouble. The laptop was bought from ebay from a trusted seller. One stick of ram is under the keyboard. And one is under it like normal. Google earth works fine in Open GL mode. If I use direct X mode I get a BSOD. It happens every time I open in Direct X mode. I will see if there is a file mentioned. BTW I will run memtest to see. Will that tell me anything?

Laptop Dell Latitude D620 Core2Duo
Windows XP Pro SP3
Desktop HP Pavilion p6533w
AMD Dual Core 3.0
Windows 7 Home Premium
Server Windows XP Pro SP3
3.0 Ghz 3 GB Ram

message edited by ChristopherTGarrett


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#5
November 14, 2013 at 06:27:15
Here is the exact message.

A problem has been detected and Windows has been shut down to prevent damage
to your computer.

If this is the first time you've seen this Stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Run a diagnostic utility supplied by your hardware manufactor.
In picticular, run a memory check, and then check for faulty or mismatched
memory. Try chaning video adapters.

Disable or remove any newly installed hardware and drivers. Disable or
remove any newly installed software. If you need to use Safe Mode to
remove or disable components, restart your computer, press F8 to select
Advanced Startup Options, and then select Safe Mode.

Technical information:

*** STOP: 0x0000007F (0x00000000, 0x00000000, 0x00000000, 0x00000000)

Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further
assistance.
(EDIT)

I have double checked dell website. I downloaded the latest driver. I don't think I had the latest driver I thought I did. I still get the same BSOD. My next thing I am going to try is a little older version of Google Earth. I know the BSOD has something about memory. I do have some memory from another laptop not sure if it will work in this one it would not hurt trying. I am thinking it is not memory because I the seller claimed it was checked and tested. Also I did the Dell pre boot test by tapping F12 and slecting diagnostics. I will also run the dell diagnostics from a USB.

Laptop Dell Latitude D620 Core2Duo
Windows XP Pro SP3
Desktop HP Pavilion p6533w
AMD Dual Core 3.0
Windows 7 Home Premium
Server Windows XP Pro SP3
3.0 Ghz 3 GB Ram

message edited by ChristopherTGarrett


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#6
November 14, 2013 at 07:07:32
Download and run memtest86+ from the link below.

http://www.memtest.org/


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#7
November 14, 2013 at 07:44:56
I would avoid using RAM from another laptop unless you know for certain it is compatible. Clean the edge connectors etc as given in #3 and use memtest as given in the link at #6 - even new RAM can fail.

Of-course, it might not be a RAM issue at all (although it should be eliminated from the equation). If you have suspicions about Google Earth then obviously there is nothing lost trying an older version as you suggested.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#8
November 15, 2013 at 03:52:35
I have ran the memtest. It ran for about an hour 1 pass and no errors. I just don't know what it could be. Guess I will use Open GL for now.

Laptop Dell Latitude D620 Core2Duo
Windows XP Pro SP3
Desktop HP Pavilion p6533w
AMD Dual Core 3.0
Windows 7 Home Premium
Server Windows XP Pro SP3
3.0 Ghz 3 GB Ram


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#9
November 15, 2013 at 04:13:48
One hour is not long enough. Run the complete series.

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#10
November 16, 2013 at 07:14:30
I have noticed on many systems that Google Earth 7 does not run correctly in DirectX due to (what seems to be) a lack of video memory.

How big is your video card? I believe Google made a change in the architecture of Google Earth 7 and later that requires a minimum of either 128MB or 256MB.

If you want to try my theory try running Google Earth 6.2.2.6613. Google Earth 6.2 still has many of the features of the later versions like Street View, etc. If Google 6 runs then you have an idea of the issue.

http://www.filehippo.com/download_google_earth/12140/

http://sdfox7.com

message edited by sdfox 7


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#11
November 20, 2013 at 06:08:29
My video is 256 MB Nvidia Quadro NVS 110M. I just tried the older version of Google earth and it does not crash with blue screen. I guess problem is solved. I wonder if their is a way to get it working with the new version?

Laptop Dell Latitude D620 Core2Duo
Windows XP Pro SP3
Desktop HP Pavilion p6533w
AMD Dual Core 3.0
Windows 7 Home Premium
Server Windows XP Pro SP3
3.0 Ghz 3 GB Ram


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#12
November 24, 2013 at 19:05:30
✔ Best Answer
It is a known problem, but who knows if Google knows how to, or cares to, fix it. Many of their 7.x problem workarounds include installing 6.2.

Release notes

http://sdfox7.com


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