google chrome wont load up

April 6, 2015 at 09:36:05
Specs: Windows xp home edition
i try to open chrome like I do everyday and it wont pull up. I click on chrome and nothing happens. I try to open it from the start up menu nothing happens

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April 6, 2015 at 11:14:35
Does everything else appear to be working normally?

If it really is only Google Chrome that is playing up there are some ideas here:

Always pop back and let us know the outcome - thanks

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April 6, 2015 at 15:08:42
After Derek's post #1

Here are the next 2 steps, there may be more steps needed after I see the results of these logs.

Run them in this order.

Step 1: Run AdwCleaner
Author's site
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Step 2: Run Junkware Removal Tool
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.

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