Solved Frequent plug-in container crashes

Toshiba / Satellite a100
June 12, 2015 at 07:12:48
Specs: Windows XP, x86 1995 MHz
I get frequent crashes of the plug-in container which in turn crashes the Firefox browser. I checked for viruses and ads. The adobe flash player which uses the container is up to date. What else can I do?

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✔ Best Answer
June 18, 2015 at 10:38:15
Just wondered if you are still getting the crashes?

Always pop back and let us know the outcome - thanks



#1
June 12, 2015 at 12:27:10
Did you run these two freebies on it, particularly focussed towards browser malware:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

If they find anything please copy/paste the logs on here.

================================================

Also try Firefox with no add-ons:
https://support.mozilla.org/en-US/k...

I accept this will only help if the crashes are frequent enough to prove whether it makes any difference.

Always pop back and let us know the outcome - thanks


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#2
June 12, 2015 at 13:09:09
I already have the 2 mentioned programs which I ran a few times with no related malware found.
Disabling plug ins didnt disable Adobe shockwave flash player which is what is causing the crashes most probably. They are a few per day!!
When the crash happens I get a message that the plugin container has crashed.

I will wait and see.


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#3
June 12, 2015 at 13:45:36
OK - surprising that Flash kept going.

I note your Flash is up to date. There is sometimes confusion between Flash and Shockwave, see the Adobe version information pages below:

Adobe Flash Player:
http://www.adobe.com/software/flash...
For most browsers it is currently version 18.0.0.160

Adobe Shockwave:
http://www.adobe.com/shockwave/welc...
Currently 12.1.8r158

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
June 12, 2015 at 23:09:02
The installed flash player appears in the plugin list under the name "shockwave flash". When I installed the shockwave player it appeared under the name "shockwave for director"
I was lead to the flash player settings and deleted some old stored data and changed some settings. Lets wait and see if any difference is made.

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#5
June 13, 2015 at 05:12:50
OK, keep us posted then.

Always pop back and let us know the outcome - thanks


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#6
June 14, 2015 at 08:22:20
I got another crash due to the plugin container so those measures didnt work.

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#7
June 14, 2015 at 09:56:05
Try this:

In Firefox, go to "Tools > Options > Advanced" then uncheck "Use Hardware Acceleration when available".

Always pop back and let us know the outcome - thanks

message edited by Derek


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#8
June 14, 2015 at 10:19:50
Ok done. Will let you know.

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#9
June 18, 2015 at 10:38:15
✔ Best Answer
Just wondered if you are still getting the crashes?

Always pop back and let us know the outcome - thanks


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#10
June 18, 2015 at 11:41:13
yes I am, less frequently though...

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#11
June 18, 2015 at 12:12:56
Hard to think of anything very definite.

You could try Firefox reset:
https://support.mozilla.org/en-US/k...

Also make sure your graphics drivers are up to date.

Always pop back and let us know the outcome - thanks


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#12
June 18, 2015 at 13:17:21
I have already reset firefox and even uninstalled and reinstalled it. I think the problem is from Adobe flash. I posted a question on their forum but with no answer at all. This is a great company!.

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