Found New Hardware Wizard reboots & recycles

February 17, 2011 at 14:47:27
Specs: Windows XP
Windows XP; Recently lost sound and upon checking Control Panel, found that my audio device Realtek AC9 Audio was gone, I am sure this happened while I was downloading Synch software for my new HTC Inspire smartphone. Realtech was attempting to load for some reason and I cancelled it so I could complete the HTC Inspire process while I had a Tech guy on the phone. I navigated to the Realtek site to download the driver and got tricked into loading DriverNavigator, which, of course, wanted money, a substance I am quite short of, to complete the process. I went back to Control Panel and uninstalled DriverNavigator and found the free driver to download, The install went OK but when the FoundNewHardware Wizard came up it stopped in the middle of its install process and restarted the computer. When the machine came back up, it went back into FoundNewHardware Wizard and now it keeps repeating the process and the Realtec is still not installed. I did an AVG scan and came up with nothing. I did see some that a program “DriverDetective” was installed (it may have come with this recycled machine) and it would not allow me to uninstall it.
Thanks for any help

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February 17, 2011 at 15:39:45
You may have downloaded the wrong driver - which could then cause your problem.

Have you tried system restore back to before you installed your HTC stuff?

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February 17, 2011 at 16:51:07
You didn't get "tricked", you simply didn't pay attention to what you were doing. Realtek doesn't offer garbage software on their website.

Here's the "real" Realtek download site:

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February 18, 2011 at 12:12:23
I went to this site and downloaded "AC'97 Audio Codecs (Software)". I followed instructions and everything seemed to be going along. Then, the machine rebooted and the FoundNewHardwareWizard loads and can't find the driver; so, I check my Downloads file folder and there is the Application "WDM_A406.exe". So, I send the Wizard to it (point to it) and of it goes and thenit repeats the reboot and the cycle starts over, When I check the 'download' file folder, I can see I have copies of 'DriverInstaller_DT.exe" and 'DriverNavigator_Setup.exe' that have been installed at the same time as the "WDM_A406.exe" file. If I click on the DriverInstaller_DT.exe it takes me to DriverDetective which then wants me to register and pay some bucks which I do not have. It also tells me I need several other driver updates.

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