Firefox/XP Problem

January 7, 2012 at 19:40:22
Specs: Windows XP
I have never had issues with firefox until recently. I have tried uninstalling it completely and reinstalling it. Every time I try to run it, it freezes and my computer totally freezes. When I restart the computer, it takes forever to start. It sits on the blue windows starting screen for 5 minutes then finally starts up. I can run firefox fine as the administrator, but not as the family user. Removing the program solves the problem. Now when I try to click on My computer it takes minutes to load and freezes as well. I also cannot get a list to populate on the add/remove programs screen. It's driving me nuts...I have an i7 processor and my computer is getting really slow. No spyware, used CC cleaner...nothing has helped yet.

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January 7, 2012 at 21:40:52
CCleaner doesn't remove spyware, malware, or viruses, but you can use it to clean out accumulated garbage files & manage your startup applications. Click on Tools > Startup, then go thru the list & either disable or delete any entries you don't want loading at startup. And if you don't have a malware remover, I suggest you try Malwarebyte's Anti-malware.

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January 8, 2012 at 02:54:11
PharmD, I pretty much agree with Rider, sounds like a nasty at work (virus, worm/trojan, etc.?) to me. In addition to his recommendation, if you need it, Malware Bytes ( ) seems to be the preferred remover, but I've run into a few it couldn't handle. Superantispyware seems able to handle all comers. (Info only. I’m not paid for recommendation. WARNING! FYI, a full scan on mine takes over an hour.) can do the job and you can get it free @:
among other places. They have a Vista compatible version if needed. Dunno about Windows 7 or later.
If it turns out that you need to use it, be sure to update any cleaner prior to running. They just released a new update recently and it changes all the time. Things are in a constant state of flux.
Disable 'restore' after cleaning and run it again (to remove any nasties living there, restart after cleaning) so the nasty doesn't get put back should you later ‘restore’.
The restore thing is critical. May not be your deal at all, but won't hurt anything to try. CC is a marvelous critter, but you're expecting it to do something it isn't designed to do.
Ed in Texas

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