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I have a very strange sitation. Suddenly, I can't open Chrome or Firefox, though Internet Explorer works fine. When I try to open them, nothing happens. I have uninstalled Firefox, but when I go to re-install, I can get as far as clicking "Run" and then nothing happens. I cannot even uninstall Chrome - I click "uninstall" from Add&Remove programs and again nothing happens.
So, I cannot open Chrome or uninstall it, or install a new version over the last one.
Any idea how this could have happened and what I can do about it?
Guy
First I would try system restore to a point before the problem started. Your problem could be an infection, or a corrupted file. If a restore point does not help, update your antivirus software and scan, also try malwarebytes and possibly another free online one often recommended here.
I would like to try that - I have uninstalled Firefox, but cannot uninstall Chrome - I have tried to use the uninstaller, and Add&Remove programs, but nothing happens with either. The same happens when I try to re-install Firefox. Nothing happens when I click on the setup file.
IE still works, but it is the worst browser I have used!!!
Any idea what I can do....?
Did you try the options I outlined in #1 above? This sounds like a corrupted file, or an infection. You have to be a little bit crazy to keep you from going insane.
run chkdsk /f via cmd, answer yes to the question and reboot so it runs. This is to check for file system corruption. Review your antivirus/firewall software. Perhpas these were added to the their blacklists by mistake.
Make sure you are updated [service packs/antivirus/antispyware]
Come up in safe mode to uninstall.
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