Computing Staff
  • 0

Every Time I Try To View A PDF I Get A Runtime Error

  • 0

The following is displayed with the runtime error I get when trying to view PDF.
If you can help please be use lay terms in describing a solution and be very specific.
Program:C\Program Files (x86)\ Internet Explorer \ iexplorer.exe

I really need help quickly — working on 4 papers due in two weeks.

I have a PDF reader installed. Here’s the exact problem. While online, I attempt to view a PDF and I get the following message instead

Microsoft Visual C++ Runtime Library
X (in red) Run Time Error!
Program: C \ Program Files (x86) \ Internet Explorer \ iexplore.exe

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application support team for more information.

Then I get a message telling me Internet Explorer has stopped working.

My operating system is Windows 7 and I running the current versions of Adobe, Acrobat and Internet Explorer.

I downloaded the Speedy PC Pro, because it’s web site said it would help. It did not. I tried running my AVG to detect a virus. None was detected. I tried restoring to an earlier date, but the restoration was not successful.

I’ve read on other community web sites that there are problems with Adobe and Acrobat 9 version. But was unable to follow the terminology to solve the problem.

So now I am here.

Thanks
Kelly

Share

2 Answers

  1. Try this. Launch Adobe Acrobat Reader and go to Edit, Preferences. Click on the Internet option and take the checkmark out of “Display PDF in Browser”.
    This will cause the document to open up in Acrobat Reader instead of Internet Explorer and usually solves a lot of issues.

    • 0
  2. I found the solution for my case.

    I compared my Internet Options settings in IE 8 in XP to those on another computer with XP and IE8 installed, that I had no problems loading a pdf file on the web on, that I am fairly sure had all default settings

    If you don’t see Tools in the top bars of IE, RIGHT click on a blank part of the bars at the top of the page and select Menu Bar.

    In Internet Explorer choose Tools in the top bars – Internet Options.
    Click on the Security tab
    .
    For the Internet zone….
    Set security level for this zone to Default level by clicking on the button for that.
    (Mine was set to Custom – I don’t remember what setting(s) in that were custom.)

    Click OK at the bottom of the Internet Options window.

    Close Internet Explorer.
    Open it again.
    Try opening a *.pdf file on the web.

    If that doesn’t fix it, I also changed one setting at the Advanced tab in Internet Options, but I’m not sure which one, to match a setting on that other XP computer running IE 8.

    In Internet Explorer choose Tools in the top bars – Internet Options.

    Click on the Advanced tab.
    Click on the Restore advanced settings button.
    (Set them to defaults)

    Click OK at the bottom of the Internet Options window.

    Close Internet Explorer.
    Open it again.
    Try opening a *.pdf file on the web.
    …………………………………………………………..

    I had Adobe Acrobat Reader 7 installed – I un-installed it, installed it again.
    Same error message when I tried to open a *.pdf file on the web.

    I un-installed Adobe Acrobat Reader 7, installed a third party pdf reader.
    It would not open pdf files on the web either.
    I got an Access Denied message when I tried to open pdf files in Windows with it.

    I un-installed the third party pdf reader, installed the latest version of Adobe Acrobat Reader – X (10) .
    When I tried to open a pdf file on the web in IE 8 the tab for the page would not load – but I could go back in IE to where I clicked on it.
    ……………………………………………………………

    I had a similar problem in IE 8 in Vista SP2 with Adobe Acrobat Reader 8 installed.

    I loaded some Windows updates including IE 9.

    In both cases…..

    When I tried to open a pdf file on the web in IE 8 or 9 the page would not load – but I could go back in IE to where I clicked on it.
    The symptoms were f different in IE 9 from those in IE 8, but the result was the same.

    In Vista (probably the same in Windows 7)…

    If you don’t see Tools in the top bars of IE, RIGHT click on a blank part of the bars at the top of the page and select Menu Bar.

    In Internet Explorer choose Tools in the top bars – Internet Options.

    Click on the Security tab.
    For the Internet zone….
    Set security level for this zone to Default level by clicking on the button for that.
    (Mine was set to the Default level.)

    Click on the Advanced tab.

    Click on the Restore advanced settings button.
    (Set them to defaults)

    Click OK at the bottom of the Internet Options window.

    Close Internet Explorer.
    Open it again.
    Try opening a *.pdf file on the web.
    ……………………………………………………

    If that doesn’t fix your problem, the last resort is to set ALL settings in IE in Internet Options to defaults.

    How to reset Internet Explorer settings
    http://support.microsoft.com/kb/923737

    Details about what doing that does

    E.g. you will lose all your Favorites unless you copy them to elsewhere.

    If that concerns you….
    In Computer, go to C:\Users\(your user name)\Favorites
    Copy the whole Favorites folder to elsewhere.
    Later on, go to that same saved folder and copy your personal links to C:\Users\(your user name)\Favorites

    In Internet Explorer choose Tools in the top bars – Internet Options.

    Click on the Advanced tab.

    Reset Internet Explorer to default settings by clicking on the Reset button
    .
    Click OK at the bottom of the Internet Options window.

    Close Internet Explorer.
    Open it again.
    Try opening a *.pdf file on the web.

    • 0