Every time I try to view a PDF I get a runtime error

June 20, 2012 at 15:55:37
Specs: Windows 7
The following is displayed with the runtime error I get when trying to view PDF.
If you can help please be use lay terms in describing a solution and be very specific.
Program:C\Program Files (x86)\ Internet Explorer \ iexplorer.exe

I really need help quickly -- working on 4 papers due in two weeks.

Thanks
Kelly


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#1
June 20, 2012 at 17:32:49
We would love to help but you give no indication of what the problem is.

You have told us that problem has something to do with Internet Explore but that is all.

What does the runtime error say?

Do you have a PDF readier installed like Adobe Acrobat?

Stuart


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#2
June 20, 2012 at 18:53:07
I do have a PDF reader installed. Here's the exact problem. While online, I attempt to view a PDF and I get the following message instead

Microsoft Visual C++ Runtime Library
X (in red) Run Time Error!
Program: C \ Program Files (x86) \ Internet Explorer \ iexplore.exe

This application has requested the Runtime to terminate it in an unusual way.
Please contact the application support team for more information.

Then I get a message telling me Internet Explorer has stopped working.

My operating system is Windows 7 and I running the current versions of Adobe, Acrobat and Internet Explorer.

I downloaded the Speedy PC Pro, because it's web site said it would help. It did not. I tried running my AVG to detect a virus. None was detected. I tried restoring to an earlier date, but the restoration was not successful.

I've read on other community web sites that there are problems with Adobe and Acrobat 9 version. But was unable to follow the terminology to solve the problem.

So now I am here.


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#3
June 20, 2012 at 21:11:36
I have had the same problem lately, for about a week, and that's in (XP) MCE 2005, in IE 8, with Acrobat Reader 7 installed.

Acrobat Reader 7 works fine in Windows otherwise.

I haven't looked up how to fix that yet.

For the time being, If you RIGHT click on the link for the *.pdf, and choose Save Target As, if it shows the file as *.pdf, it will save to your hard drive successfully.


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Related Solutions

#4
June 21, 2012 at 09:30:45
Try using Foxit Reader instead of Acrobat. It is a lot less bloated and reds PDF files just as well as Acrobat. I have never had a problem with it all, But then I also use Opera as a web browser and only use Internet Explorer when I absolutely have to.

http://www.foxitsoftware.com/Secure...

I would get rid of Speed PC Pro as well, These applications that claim to speed up your PC are usually a waste of space. The same thing can be achieved with the tools provided by Microsoft.

Stuart


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#5
June 21, 2012 at 12:28:26
I use Foxit too and would recommend it. It does everything Adobe does.

As for speed up programs, it can be worse than that - they have been known to actually mess up the system. Avoid all magic potions (including so-called registry fixers) unless frequently recommended from reliable independent sources.

Always pop back and let us know the outcome - thanks


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#6
June 21, 2012 at 12:52:52
My problem started about a week ago also. I will try using another PDF reader.

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#7
June 21, 2012 at 12:54:04
I also tried resetting my internet explorer --- it worked until I had to shut down for the night. Opened a new browsing session today, and the problem has returned.

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#8
June 21, 2012 at 13:02:46
Try this. Launch Adobe Acrobat Reader and go to Edit, Preferences. Click on the Internet option and take the checkmark out of "Display PDF in Browser".

This will cause the document to open up in Acrobat Reader instead of Internet Explorer and usually solves a lot of issues.


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#9
June 28, 2012 at 21:32:32
I found the solution for my case.

I compared my Internet Options settings in IE 8 in XP to those on another computer with XP and IE8 installed, that I had no problems loading a pdf file on the web on, that I am fairly sure had all default settings

If you don't see Tools in the top bars of IE, RIGHT click on a blank part of the bars at the top of the page and select Menu Bar.

In Internet Explorer choose Tools in the top bars - Internet Options.
Click on the Security tab
.
For the Internet zone....
Set security level for this zone to Default level by clicking on the button for that.
(Mine was set to Custom - I don't remember what setting(s) in that were custom.)

Click OK at the bottom of the Internet Options window.

Close Internet Explorer.
Open it again.
Try opening a *.pdf file on the web.

If that doesn't fix it, I also changed one setting at the Advanced tab in Internet Options, but I'm not sure which one, to match a setting on that other XP computer running IE 8.

In Internet Explorer choose Tools in the top bars - Internet Options.

Click on the Advanced tab.
Click on the Restore advanced settings button.
(Set them to defaults)

Click OK at the bottom of the Internet Options window.

Close Internet Explorer.
Open it again.
Try opening a *.pdf file on the web.
....................................................................

I had Adobe Acrobat Reader 7 installed - I un-installed it, installed it again.
Same error message when I tried to open a *.pdf file on the web.

I un-installed Adobe Acrobat Reader 7, installed a third party pdf reader.
It would not open pdf files on the web either.
I got an Access Denied message when I tried to open pdf files in Windows with it.

I un-installed the third party pdf reader, installed the latest version of Adobe Acrobat Reader - X (10) .
When I tried to open a pdf file on the web in IE 8 the tab for the page would not load - but I could go back in IE to where I clicked on it.
.....................................................................

I had a similar problem in IE 8 in Vista SP2 with Adobe Acrobat Reader 8 installed.

I loaded some Windows updates including IE 9.

In both cases.....

When I tried to open a pdf file on the web in IE 8 or 9 the page would not load - but I could go back in IE to where I clicked on it.
The symptoms were f different in IE 9 from those in IE 8, but the result was the same.

In Vista (probably the same in Windows 7)...

If you don't see Tools in the top bars of IE, RIGHT click on a blank part of the bars at the top of the page and select Menu Bar.


In Internet Explorer choose Tools in the top bars - Internet Options.

Click on the Security tab.
For the Internet zone....
Set security level for this zone to Default level by clicking on the button for that.
(Mine was set to the Default level.)

Click on the Advanced tab.

Click on the Restore advanced settings button.
(Set them to defaults)


Click OK at the bottom of the Internet Options window.

Close Internet Explorer.
Open it again.
Try opening a *.pdf file on the web.
............................................................

If that doesn't fix your problem, the last resort is to set ALL settings in IE in Internet Options to defaults.

How to reset Internet Explorer settings
http://support.microsoft.com/kb/923737

Details about what doing that does

E.g. you will lose all your Favorites unless you copy them to elsewhere.

If that concerns you....
In Computer, go to C:\Users\(your user name)\Favorites
Copy the whole Favorites folder to elsewhere.
Later on, go to that same saved folder and copy your personal links to C:\Users\(your user name)\Favorites

In Internet Explorer choose Tools in the top bars - Internet Options.

Click on the Advanced tab.

Reset Internet Explorer to default settings by clicking on the Reset button
.
Click OK at the bottom of the Internet Options window.

Close Internet Explorer.
Open it again.
Try opening a *.pdf file on the web.


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