|Also, try try to print a test page. That will tell you if the problem is with the printer or the software. |
Sometimes there can be more than one listing for the same printer. If that is the case, you need to remove the one that is not working.
Look in Control Panel> Printers.
Also make sure you are actually sending the print job to THAT printer. Try using the long method. Go to File> Print. Then see if the correct printer is listed there without scrolling in the drop down list.