Solved DVD wont play store bought DUAL LAYER DVD movies

October 16, 2013 at 00:01:01
Specs: winxp pro SP3, dual core 2.66
Hello,.
I have trouble shooted this problem extensively and researched it to death and tried all the things below. I sure would appreciate some help. Dvd plays everything EXCEPT store bought DUAL LAYER DVD movies. Plays; burned movies, burned data CD & DVD disks, and single layer DVD store bought disks.
Will NOT play store bought dual layer Dvd s.
It HAS to be a software or driver problem but as you can see below I have tried everything twice. I would really appreciate an answer that would not include upgrading to win7 *s*

Intel dual core 2.66
bus speed 333
2 gigs ram
sound max
NVIDIA Geforce 8400gs
LG DVD cd writer + firmware update for version 1 and older;
lg-GSA-H54N LGDVD driver release 10_13_2009 GSA-H54N_1.02

Windows XP Pro
Service pack 3
Nero ASPI 2.0.1.74 installed and OK
system ASPI not installed
Slysoft ANYDVD ver 7.
DVD X player

Uninstalled Dvd drive from devices , rebooted.No joy.
Removed upper and lower filters from registry, uninstalled dvd drive from devices, rebooted, no joy.
Updated specific firmware from LG.
Repeated steps above. No Joy , No joy,

Updated Shockwave, and java, rebooted. no joy.
installed DVD X player, rebooted no joy.
Upgraded VLClan player. Rebooted no joy.
Double checked all IDE configs in devices. = fine.
checked properties for dvd drive of course= fine.
checked the dvd drive was MASTER and alone on cable,.
No joy.
Replace ribbon cable. No Joy.
Checked right thru all bios settings.= nothing wrong.
Ran NERO cd/dvd tester all is fine. Everything is supposed to be good and enabled.
Checked LG model and it IS dual layer capable.

Copied all relevant CD sys files from old winxp drive to new drive, reboot.. no joy.
I have always used WINAVI full suit, currently Nero delux 7 (getting old but worked on other xp system) and prefer NTI cd suite, also have Cyberlink DVD suite.
All these I have used for years on my old PC, all work fine now EXCEPT the dvd drive will not recognize a dual layer store bought dvd. WTH???

I use my PC for playing movies. Id like to be able to play the dual layer ones I bought.
Thank you

I byte. :D


See More: DVD wont play store bought DUAL LAYER DVD movies

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✔ Best Answer
October 16, 2013 at 15:42:53
"Frankly that wouldnt surprise me. Everybody is all out to make money on every single little change to format/software/electronics/ Im sure its easy to overlook something like this and /or package it wrong"
Being a business, all they are doing is trying to survive & responding to customer demand, mainly price.

I'm here.
http://www.timeanddate.com/worldclo...



#1
October 16, 2013 at 01:37:31
Top marks for info & layout, very easy to read.

Just put 3/4 of an hour into your problem, still no answer, will keep trying.


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#2
October 16, 2013 at 01:43:55
"dual layer store bought dvd"
Try on other peoples computers.

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#3
October 16, 2013 at 03:31:18
"lg-GSA-H54N LGDVD driver release 10_13_2009 GSA-H54N_1.02"
Maybe 1.03 will be better.
http://www.firmwarehq.com/download_...

I use this to find different drivers.

SlimDrivers
http://www.softpedia.com/get/System...
http://www.softpedia.com/progScreen...
http://slimdrivers.com/


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Related Solutions

#4
October 16, 2013 at 10:55:48
Where in the world are you located and where was the store bought DVD purchased.

Your player came set for region II. See the link for where region II is. If you are not located in that region then you must reset the region on the player. This is allowed up to 5 times.

http://www.tech-faq.com/rpc-regiona...


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#5
October 16, 2013 at 14:49:40
My player is set to region 1 for Canada. That is the first thing I checked.
Sue

I byte. :D


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#6
October 16, 2013 at 14:52:11
Your version 103 actually is dated OLDER Than the firmware update I got (102) from LG but I will scope it out carefully and see if its any different. THANK you.
Sue

I byte. :D


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#7
October 16, 2013 at 14:59:44
"but I will scope it out carefully and see if its any different. THANK you"
Yep, I thought it was worth a try.

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#8
October 16, 2013 at 15:09:13
I don't use any of these myself, maybe a Virtual CD/DVD-Rom will do the job.

All Freeware.
http://www.softpedia.com/catList/10...

message edited by Johnw


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#9
October 16, 2013 at 15:11:11
Hi John,
I currently have 5 dvds handy, two are single layer and four are double layer.
Double layers wont work on the computer, single layer will.
ALL work on an independent dvd player... Philips brand. always plays EVERYTHING.
(its not my dvd player okay? I dont have one, thats why I want to play them on my computer.)
Prince of Persia Sands of Time DUAL.. controversial wether SONY copywrite etc
Beverly Hilllbillys TV series DUAL -
SLAPSHOT DUAL- which was THE last Straw !!
JUMPER- SINGLE LAYER- good movie, fairly new release.(plays)
RE release of BOONDOCK SAINTS single layer (plays)

I copied... wnaspi32.dll to the systems folder last night
It didnt make a diff, I tested them all again today.
Only single layer dvds play.( also burned cd, dvd, data and movies - as I stated before.)

I byte. :D


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#10
October 16, 2013 at 15:16:18
yes this is why I loaded DVD X Player it is well known to jump start any dubbed/hacked games etc.
NO JOY.
Something about
unable to register the DLL/OCXL DLLregisterserver failed code 0x8002801c
error accessing OLE registry
thats a MAC reader FLASH file--
which led me to UPDATE My flash layer and java... still got error.
copied OCX file to dvd x program folder ( as research advised) still would nt install
without error. Installed anyway... wont play dual layer dvds.
Said it would not register the dll. in the registry.( just for this specific program)
Sue

I byte. :D


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#11
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#12
October 16, 2013 at 15:35:28
tHIS IS an interesting READ, thank you for this.
I bought the DVDS at Walmart, in Calgary, alberta *s*
Ya think maybe Wallyworld is bringing in cheap stuff from ..."Europe, including France, Greece, Turkey, Egypt, Arabia, Japan and South Africa"

Frankly that wouldnt surprise me. Everybody is all out to make money on every single little change to format/software/electronics/ Im sure its easy to overlook something like this and /or package it wrong.
My SLYSOFT software has always worked on this kind of problem before. it basically makes it region free.
Still.. Im looking into your suggestion.
Thank you
Sue

I byte. :D


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#13
October 16, 2013 at 15:42:53
✔ Best Answer
"Frankly that wouldnt surprise me. Everybody is all out to make money on every single little change to format/software/electronics/ Im sure its easy to overlook something like this and /or package it wrong"
Being a business, all they are doing is trying to survive & responding to customer demand, mainly price.

I'm here.
http://www.timeanddate.com/worldclo...


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#14
October 16, 2013 at 15:56:26
Ozzie ? *S*
Frankly I think there is an untapped market for electronics that perform ONE function when you press ONE button * grin*
I read that everybody in N.A. is now following the practice of Japanese market which dictates that if you dont have ten new things every week, youre falling behind.
They have ALWAYS had a "discardable marketplace" I was told about it from people who went to the Korean war and visited there ( Japan)
I am tired of not being able to find a dependable brand of... anything.. twice. Packaging, name and marketing all change so much, you cant find the same thing twice.
odd, McDonalds made a fortune on dependable quality food world wide, yet other merchandise does not learn from that. Mc Donalds doesnt come out with pizza-bacon-tufu-avacado burgers JUST because they couldnt think of something new~.

(sorry for the Ebook )
Sue

I byte. :D


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#15
October 16, 2013 at 16:22:54
"unable to register the DLL/OCXL DLLregisterserver failed code 0x8002801c
error accessing OLE registry"

Here is a good article on using Regmon to find registry keys that have got the wrong registry permissions.

Tweaking.com will do the same & a lot more.

http://www.cryer.co.uk/brian/window...


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#16
October 16, 2013 at 16:39:18
I see Regmon is now included in Sysinternals Process Monitor
http://www.freewarefiles.com/progra...
http://technet.microsoft.com/en-gb/...

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#17
October 17, 2013 at 10:58:53
Are these store bought DVD movies HD by chance? If so, your unit can't play them.

Referring back to your first post you surmised this has to be a software issue. That is not necessarily true.

Your optical player is an IDE model, which means it is likely one of the first units to have DL capability.

The link below explains how the drive can read both layers. This jogged my memory in regard to the lasers in all optical drives.

Your drive has at least 2 lasers, possibly 3. One for CD media and one for DVD media. This is necessary because the wavelengths are much different. I am not sure if the dual layer requires a third laser or not.

At any rate, a number of things can happen to optical drives. The burning process creates soot, which can obscure the lens on the laser. The laser can simply wear out from repeated use.

The way both CD and DVD laser work is that to burn a disk the intensity is higher than to read a disk. Sometimes a drive can read a single layer DVD but not be able to burn one.

You can try cleaning the lenses by using a lens cleaning kit or by dismantling the drive partially and using alcohol and Q-tips to clean them. If that doesn't work, then replace the drive.

Optical drives are considered expendable due the low cost.

http://en.wikipedia.org/wiki/DVD%2B...


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#18
October 17, 2013 at 22:00:29
Ok this is a two part problem.
1) winxp w/sp3 shipped with NO UAA support, and they did it again in SP4.
2) NVIDIA GeForce 8400 GS graphics card driver & software. They have one tiny , ittby bitty NOTE that says " if our software cant recognize the sound format/style/codec it will not play AND or shut off numerous sound drivers temporarily OR permanently."
yes I am serious thats what it says.

So I spent the day shoving drivers down windoze throat and I almost had it once I actually SAW a video TS folder from a dual layer dvd. but it would not play. but i SAW IT.This is software-driver problem regarding new HD audio.

Nvidia advises to go into its control panel and disable the sound card drivers that it installs, BUT though I loaded THREE different versions of their software package NONE of them had this option anywhere.Disabling them in devices had no good effect.

ALSO I did indeed find a tidbit on the MS site stating that after you go through everything that I have gone through to try to play dual layer dvds,you should try DIfferent SOUND DRIVERS.

I think I actually had it today with realtec drivers and HD, but soundmax told me to plug my speakers into a different jack for a setup and when i switched to realtec... I forgot that, and thought I had no sound at all.
I am, very bug eyed.
The soundmax and Nvidia drivers for the new HD audio may not be beta, but realtec ( who makes the actual chip) only has a beta for this super hidef. They do however have a standing hideff /HD for years without the bells and whistles. My point is, the new HD audio offered by soundmax and nvidia still have problems but theyre not TELLING anyone.
So I will try the realtec original chip HD audio drivers and software again a different day.
I am confident that using the chip manufacturer's drivers and software for standard HDaudio will work and allow me to play dual layer dvds.
I am just too tired to continue, for now. I hope this helps someone else.
Susan

I byte. :D


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#19
October 18, 2013 at 11:00:14
Realtek HD sound ports are all programmable. You MUST click on and select the ports to use a designate how you are using that port. Open your sound manager and perform that from there.

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#20
October 18, 2013 at 17:04:20
Im gonna try messing around with ports tonight and see if I can get lucky.
Thank you for the idea, maybe I can redirect certain functions.
Susan

I byte. :D


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#21
October 18, 2013 at 22:54:33
SOLUTION PROBLEM SOLVED
disabled all nvidia sound (four)
uninstalled current sound driver
REBOOT
installed 2008 soundmax driver specific chip driver PRE-super hi def
(only installed ADIHdAud.inf from that file)
Soundmax Integrated Digital HD Audio now shows
(with disabled nvidia drivers)
reboot
single layer and double layer now play and all sound works.
I did not install soundmax software. Only the one driver listed above.
The download is called SoundMAX_Audio_51016110.zip and is 2008 dated.

This is a compound problem caused by windows XP versions/sp3 & sp4)being shipped with no UAA support.(Universal Audio Support)

When you format your computer and load windoze new, you typicaly load all mobo drivers before doing windoze updates, which has the FIX for lack of UAA.(so this causes problems trying to LOAD sound drivers right from the get go)
ALSO, the new SUPER high def audio drivers clearly have a problem playing dual layer DVDs.(This has been reported on many sites from many different kinds of computers) If it cannot recognize the sound in the dvd it will not play at all.

Though windows update MAY solve this for SOME people, I personally find it causes more problems than it solves.

Thank you for all your suggestions and help because it helped me think things through. I have loved this site for its problem solving for years.
Sincerely Susan

I byte. :D


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#22
October 18, 2013 at 23:43:33
Brilliant Susan, I'm impressed.

John.


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#23
October 19, 2013 at 10:02:30
"This is a compound problem caused by windows XP versions/sp3 & sp4)being shipped with no UAA support.(Universal Audio Support)"

For starters, there is no SP4, at least not an official release from Microsoft. I think someone cobbled together all the Windows Updates released since SP3 & is marketing as SP4. As I said, it is unofficial & not without risk.

UAA support is included in SP3 however it was NOT a part of earlier service packs therefore UAA hotfix had to be installed to enable HD audio.

http://support.microsoft.com/kb/888111


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#24
October 19, 2013 at 14:51:52
Not according to all my research though i dont care if you might be right about THAT specific point. WHy post it if its of NO help NOW, other than to make "your point".?

*this is rhetorical and I will not be reading this any more*

I byte. :D


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#25
October 19, 2013 at 16:56:20
postalsusie

This forum not only helps the original poster but anyone in the future that may have the same, or similar issue. So, any additional information may be of help to some else, even though your issue has been resolved.


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