Solved Downloaded PDF file won't open in MS Photo Editor app

February 26, 2016 at 18:59:29
Specs: Windows XP, Intel Celeron 1.30GHz
Today I bought a car and called my insurance company to change my insurance and to get a new insurance card. They emailed a pdf file with the new card. When I clicked to download it, I clicked "Open", not save. It began to download, showing how much time was left, etc., then suddenly stopped and a box labled "Microsoft Photo Editor" popped up in the center of the screen, and in the box was, "Unknown File Format". What does this mean? I just went to several sights and had no problem downloading pdf files, so it can't be a problem with that.

What does MS Photo Editor have to do pdf files?

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February 27, 2016 at 02:36:11
You are using the wrong application, MS Photo Editor cannot open PDF files.
You need to open them with Adobe Reader.

Right-click any PDF file and choose "Open with", then choose/highlight "Adobe Reader" in the box which shows suggested applications.

Tick the little check-box for "Always use this program to open files of this type", then click 'OK'.

Now all PDF files should open with Adobe Reader when you double-click them.

message edited by phil22

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February 27, 2016 at 10:17:11
I am curious what browser you are using? You shouldn't need Adobe Reader on a system with Firefox or Chrome.

Firefox has had rudimentary PDF support since version 15, enabled by default since version 19. Chrome has had rudimentary support since version 6 and enabled by default since version 8.

Windows XP Service Pack 4 (SP4)

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February 27, 2016 at 14:48:13
✔ Best Answer
To fault this you are better off to download the file and Save it somewhere. That way you can immediately tell what opens it or doesn't and you can set associations accordingly.

Always pop back and let us know the outcome - thanks

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February 27, 2016 at 19:44:24
Download & install either Adobe Reader or Foxit Reader:

message edited by riider

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February 27, 2016 at 21:40:32
It would not open from the email link sent, so I saved it, then right clicked it from there, and the drop-down menu included the choice to "Open With AdobeX", or at least close to that. Clicked that and it opened perfectly.

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February 28, 2016 at 07:42:17
Good to hear. File associations using Open With should always be made from a file. It is not possible from within email. Thx for letting us know.

Always pop back and let us know the outcome - thanks

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