Solved Disabled display adaptor, screen is now black. Safe mode no.

Dell Latitude e4300 laptop computer (int...
June 10, 2013 at 13:01:45
Specs: Windows xp
Accidentally disabled my adaptor. My screen is now blank. I ran safe mode with no luck of it loading up. I can access windows but no visuals. I tired narrator to access my files using command prompts. I got stuck when I entered devmgmt.msc and there was no display adapters option. Please help. Tried using Narrator, command prompts using devmgmt.msc and also direct into folder to browse the tabs advanced, adaptor, properties, general, enable. Desk.clp in command. Can't get to the right spot to enable.

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✔ Best Answer
June 12, 2013 at 16:54:49
If you disabled an on-board video adapter in BIOS Setup I'm afraid you're stuffed. You'll have to install an add-on graphics card and connect your monitor to that instead.


#1
June 10, 2013 at 13:10:50
How do you "accidentally" disable the display adapter? There are deliberate steps that must be taken. Try pressing F8 at startup but rather than selecting Safe Mode, try "enable VGA mode"

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#2
June 10, 2013 at 14:14:00
I was stupid and thought it may solve a monitor issue I was having. VGA mode didn't help, unfortunately still black.

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#3
June 10, 2013 at 15:29:35
Can you see enough to do system restore from safe mode (back to before the accident)?
If necessary put this in the Run box to start restore:
%systemroot%\system32\restore\rstrui.exe

Otherwise let us know exactly how it was disabled.

Maybe downloading the latest Display Driver would fix it (if you can get online). If you can get and exe file driver download you could transfer it across from another computer then double click it to install.

Always pop back and let us know the outcome - thanks


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#4
June 10, 2013 at 18:10:41
My system restore lists the drivers and then goes no further. How far back will the system restore go?

I went to display, settings, advanced, adaptor, properties, general and disable, then confirmed shutdown. I thought I would still be able to connect to a monitor and was having trouble doing so, I thought that might be the issue. Clearly I was wrong.

I tried using narrator to navigate my way to the file using desk.cpl sysdm.cpl,,4 which I was told was the exact location from a coworker with same laptop. That didn't work, I used desk.cpl to try to navigate to enable option but couldn't figure out how to select the appropriate page tab in display window.

I could possible get online, but downloading a driver with instal using narrator may prove to be even more difficult.


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#5
June 10, 2013 at 19:13:28
"My system restore lists the drivers"
System restore doesn't normally list anything. It should eventually bring up Windows again to whatever restore point date you have selected.

The number of restore points varies, you select one to before you had the problem (if one is still available).
If you can get to command prompt (tap F8 while booting) you could try this line again:
%systemroot%\system32\restore\rstrui.exe
or
c:\windows\system32\restore\rstrui.exe

Sorry, never used narrator (only have a vague idea what it is).

Always pop back and let us know the outcome - thanks


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#6
June 12, 2013 at 16:54:49
✔ Best Answer
If you disabled an on-board video adapter in BIOS Setup I'm afraid you're stuffed. You'll have to install an add-on graphics card and connect your monitor to that instead.

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