|Hey Gramps! |
Does the Help system work in XP? If so, it is the vendors of the software that are limiting the help feature, or it wasn't installed completely. I see this most often when the user selects the default install rather than a complete install. Manufacturers do this to save drive space.
Have you had a virus as of late? The file extentions and associations are known to be a problem after some infections.
And of coarse, the obvious, did it work before? What changed? Sometimes a reinstall will correct this. Or use XP's system restore.
Lastly, Kudos! Not many users refer to the help file or know it's there.