I totally understand and agree
I checked tonight and it is a HP. My wife told me it was a Dell HP 265, but its a HP 625. Sorry for the confusion. Its the password that you enter when you first turn the computer on, the operating system loads, and to go any further, you have to enter your password. It was working fine previously to the children using it, and then all of a sudden, it won't accept the regular password. Although, it will accept it in safe mode when entered there.