dell hp265 won't accept login password

January 3, 2012 at 20:46:14
Specs: Windows Vista
My laptop will not accept my log on password. My kids were on it and now when I try and log on, it won't. I tried the numbers lock cause part of my password is in numbers, but that didn't work. The cap locks isn't on. Any suggestions? Any key they might of hit so that the numbers aren';t registering?

Thanks


See More: dell hp265 wont accept login password

Report •

#1
January 3, 2012 at 21:02:34
Password help is not ordinarily available on this forum due to the difficulty in proving ownership. You may have to contact DEll and be prepared to provide proff of ownership.

You should also note that your OS is Vista and this is the XP forum. In future you should post here: http://www.computing.net/forum/wind...


Report •

#2
January 3, 2012 at 21:09:48
I understand the security issue. My question is this, is there a button on the main keyboard that may have been pushed accidentally to change something other then number lock and caps. By googling, I just went into safe mode, logged in to my account, went to user profiles, changed my password successfully, logged back out and into normal mode, and it once again didn;t let me log in using the new password. And the operating system in windows 7 proessional

Thanks


Report •

#3
January 3, 2012 at 21:23:02
ok went back into safe mode, and am making a password reset disc using a memory stick, and will try and load that on start up in regular mode. Couldn't find anything else that would help me. Do you think this will be successful?

Report •

Related Solutions

#4
January 3, 2012 at 21:32:21
Ok that didn't work, I still get the error message : "the user profile service service failed to log on. User profile cannot be loaded". Arrg!

Report •

#5
January 4, 2012 at 09:11:07
You will need to contact Dell. Be prepared to prove ownership.

intel P4 3.0ghz HTT
ATI 9800 Pro AGP 8x
2 x 1gb Corsair DDR400
2 x 250gb HDD
Windoze XP SP3
Ubuntu 10.04 LTS


Report •

#6
January 4, 2012 at 10:19:35
If it were easy to reset the password it wouldn't be of much value.

Is the laptop a Dell or an HP? They are two distinct companies.

If the password in question is your Windows log in then that is something different.


Report •

#7
January 4, 2012 at 18:05:08
Pappy,
I totally understand and agree

Othehill,
I checked tonight and it is a HP. My wife told me it was a Dell HP 265, but its a HP 625. Sorry for the confusion. Its the password that you enter when you first turn the computer on, the operating system loads, and to go any further, you have to enter your password. It was working fine previously to the children using it, and then all of a sudden, it won't accept the regular password. Although, it will accept it in safe mode when entered there.


Report •

#8
January 4, 2012 at 19:18:34
Your statement "Its the password that you enter when you first turn the computer on, the operating system loads, and to go any further, you have to enter your password" Is contradictory. Laptops potentially have 2 or 3 possible passwords BEFORE you aver see a splash screen for Windows. So what when is it?

Report •

Ask Question