|I did check Device Manager - that one of the suggestions made by the Dell tech. Unfortunately, all that appeared throughout our chat was a yellow question mark. Even after installing the driver and specifically telling the device manager to search for the driver in the folder it was installed in, it still wasn't able to locate the driver.|
My computer is a little on the older side (maybe 5 years old?) so the driver actually isn't even on my installation CD. I had to download it separately on another computer so it hasn't worked since I installed it.
The problem that I was attempting to get rid of by reinstalling Windows may have taken root in the registry, based on the research I did before reinstalling. I'm at work right now and don't have my notes in front of me, but I was getting a blue screen error message that was tied to a Windows update automatically installed on Saturday morning (which based on research seemed to be a fairly widespread problem) but in fixing that one, another problem seemed to arise - computer would enter desktop, reboot, enter desktop, reboot to blue screen where a memory dump took place, reboot, enter desktop, and so on. Couldn't fix it by repairing Winblows and online research didn't have any suggestions, so I figured I'd reinstall since all of my data was backed up. Conceivably the reinstallation would fix a problem in the registry though?